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Business Profile

Toys

CS Bricktify

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/21/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 11 2025 I ordered items at the cost of $629.55 then on February 20 2025 I ordered another order of $151.39. On April 22 2025 I contacted the company and they said it would be sent out. I received an email on April 28 2025 saying my package was shipped. On May 21 2025 I check my tracking for my package and it said it was available for pick up in ************** at the post office. I live in ************. I just want a full refund of these packages because it is now WAY past the dates I wanted to give these items out. Every time I contact the company they give me a run around about everything. Attached are pictures from my order and tracking along with communications I had with the company.

  • Initial Complaint

    Date:05/02/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 01/18/2025 I ordered an Lego type figure of the ****************** team mascot (which Im a fan of). It did not arrive until 2 days ago. Upon receiving it there was a bunch of random pieces without instructions. There is no way these pieces could build what was promised as there werent even instructions and the colors are different. I attempted contact with the company multiple times without an answer. I want a refund and for this company to be fined. **************** is extremely bad and they take along time to contact customer back

  • Initial Complaint

    Date:04/28/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We placed an order on January 20th, 2025. The product was not delivered until April. When we opened the package it was not the product we ordered. I have sent multiple emails asking to return and refund, with no follow through. I am very disappointed in the company and would really like my $74.94 back

CS Bricktify is NOT a BBB Accredited Business.

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