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Business Profile

Trailer Equipment

L & J Manufacturing and Marine

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Trailer Equipment.

Complaints

This profile includes complaints for L & J Manufacturing and Marine's headquarters and its corporate-owned locations. To view all corporate locations, see

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L & J Manufacturing and Marine has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 9/27/22 I ordered a New 35 Aluminum Triple Axle Boat Trailer to be manufactured by L AND J MANUFACTURING AND MARINE a $5937.00 deposit was made to order materials with a 6 week delivery time. Communication about progress of the Trailer continued until 10/20/22. Several attempts to make contact were made via phone and email with no response. On 11/7/22 I contacted US Bank to Issue a stop payment for goods not received. US Bank issued a provisional credit while the fraud department researched complaint. On 11/30/22 I flew into ******** to attempt to make contact with the Business, I found a eviction notice on the door from ************************ for Non Payment at ************. In addition to the deposit I also sent this business a pair of Black Oak LED Lights to be installed on the new trailer at a cost of $270.00

    • Initial Complaint

      Date:11/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In March this year I contracted for a custom built boat trailer, for which I paid a 50% deposit on the $5K invoice. My contact was *******************, though I also spoke with the supervisor and a worker who asked for, and I sent, additional design drawings and dimensions for my requirements. Since then it has been 8 months of promises the trailer would be delivered in a week, excuses about supply and welders, along with increasing failure to respond to my inquiries. Months passed, then I found that ************ had left, without any customer notification. A new secretary, *****, promised my trailer was next up, but since then (4 weeks ago) no communication, no returned calls or e-mails, and a full voice mail. I don't know if this is the worst run business ever, going out, or an elaborate scam. I would still like my trailer, or a return of deposit.

      Business Response

      Date: 12/05/2022

      Good afternoon, This is ***************** and I am writing in regards to the complaint which is well deserved and understandable.To make this short one weekend before the owner ********************* was going hunting for 2 weeks decided he did not want to put fourth any builds or have his company anymore. The employees went to work the next monday only to find everything was gone that made these trailers, tools, welders and more well everything. i had reached out to a few customers to let them know what had happened as they were sorry to hear of what had happened. I did not reach out to all as I started thinking this is not my business I was just an employee and thought this was not my responsibility but in fact the owners responsibility.I had told what customers I contacted to reverse their credit cards.I do feel bad and wish there was something I could do to fix this mess but feel its now the owner that should fix it. 

       

                                        Sincerely, ******************;

      Customer Answer

      Date: 01/11/2023

      We pursued our complaint with the credit card company we had used to pay the business.

      We were just informed that they had reached a settlement with L&J Marine, and we have been issued a refund in the full amount.

      Thank you for your action on this.

      *********************

    L & J Manufacturing and Marine is NOT a BBB Accredited Business.

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