We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Truck Manufacturers

Freightliner LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Manufacturers.

Complaints

This profile includes complaints for Freightliner LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Freightliner LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Freightliner LLC

      4747 N Channel Ave Portland, OR 97217-7613

    • Freightliner LLC

      PO Box 3820 Portland, OR 97208-3820

    • Freightliner LLC

      4435 N Channel Ave Portland, OR 97217-7652

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am beyond disappointed by Freighliner Warrantly!!! I bought a brand new truck in Feb 2024 and i had to take it TransChicago *********, ** for repair. The part that had to be replaced is under warrantly and the shop is charging for $481.79 for it !!! Unacceptable !! Why am i paying 200K for a brand new truck that supposidly comes with warrantly only to go to the shop and pay extra. The case # for repait was ********. I WANT MY MONEY BACK !!!!

    • Initial Complaint

      Date:03/01/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Part number VIP-V4152, Switch Pot Assembly, went out on our 2020 Class A Thor Tuscany motorhome back in early October 2022, which controls our windshield wipers which are operated on our steering wheel. We brought the ** in October 26th to repair the wipers but they said they had to order the part number above from Freightliner Corp. It's been over 4 months and now they are saying the part won't be in until Oct to December of 2023 or later. We have a cross country trip planned in April with our ** and we have called every Freightliner Company possible with no results of getting that part. It's a part that ALL vehicles with a Freightliner Smart Wheel would affect, which are Motorhomes, Cascadia trucks, etc, so how can that part not be available for more than a year? We went on a week trip with our **with no windshield wipers through 4 rain storms and it was not safe. We filed a claim/complaint with ************************************ regarding the above situation. We have been desperately calling around to every Freightliner Company possible with no resolution. We called the Corporate headquarters of Freightliner in ******** ** and their phone number is out of order. We couldn't believe it. The number is **************. You can call it and see it is out of order. We have thousands of dollars invested in our once in a lifetime x-country trip in mid April and we are truly hoping we can get our wipers fixed by then. Any help would be so very much appreciated. We are a nervous wreck over this whole situation. Thank you so much. ***************************

    Freightliner LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.