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Business Profile

Web Design

WP Swings

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Design.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased plugin for woocommerce to integrate sales data into a salesforce instance. After many hours of trying to make it work, I reached out to their support which asks for more and more stuff until you feel uncomfortable giving any more and then only makes themselves available at ridiculous times. In my case, 1AM. They may even be retaliating against me by shutting down ************* as it has ceased to function since raising the issue with them. The plugin seemed to work at first but upon having the *********** through the work they reported many issues and now, as I try to sort through them I realize they are out of my control and I need resolutions on their end. On top of this, they engage in a campaign of disinformation to raise there online review ratings to lure unsuspecting customers in and then try to trap them in a cycle of paying for more and more products to get their original decrepit program to work properly. They need to be stopped before they can waste any more people's time or defraud them of their money.

  • Initial Complaint

    Date:02/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a plug-in for my Wordpress website called woocommerce pro on February 15th. It was interfering with my website and wasnt as user friendly as I had hope. I reached out via WhatsApp for a refund, as seen on the screenshot I uploaded, and I didnt hear back. I also emailed several times and can not seem to get anyone to initiate a refund. I called the US number on their website and no one answered. I simply want a refund. Thank you!

WP Swings is NOT a BBB Accredited Business.

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