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Business Profile

Web Hosting

SnapNames.com Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My domain was lost due to an issue with a credit card company for my business. This company came in and "acquired" my domain and is now trying to sellout back to me for THOUSANDS! ********************

  • Initial Complaint

    Date:09/05/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am requesting the removal of ******** from being advertised as available to backorder at: *********************************************************. This false advertisement allows SnapNames.com to openly engage in deceptive practices and collect money from as many individuals as possible and I am hesitant about being associated with a business that conducts itself so unethically. An online search for ******** reveals a search engine result that seems to guarantee that this domain name is available for purchase due to an impending drop. However, the expiration date for ******** is in 2026. To be exact the search engine result reads, "******** is currently available for Backorder through *********. We will watch for and try to obtain this domain name for you if and when it becomes available." In addition, the title of this particular advertisement page reads, "******** is available at SnapNames.com." The inclusion of of the term WHEN it become available is deceptive. ********* is selling false hope by implicitly making false guarantees. Someone who is unfamiliar with the domain industry might pay for SnapNames.com to backorder ******** without realizing that this domain name is not at risk at dropping anytime in the near future. In fact, the word backorder is used differently in the domain name industry compared to other industries that most people are familiar with. In other industries a backorder means that the product is temporarily unavailable but WILL be available in the future, or according to this definition "Backorders occur when a product is not currently in stock, but will be in the future." This could tarnish ******** and make it appear as if I, the registrant of ********, is collecting payment without actually selling the domain name. The individual may not understand that SnapNames.com is disconnected with the registrant. ********* took it upon itself to pretend if they know this domain name is dropping, to advertise it as available, and then collect money.

SnapNames.com Inc is NOT a BBB Accredited Business.

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