Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/29/24, I ordered a holster from Ted Blocker Holsters via their website: SP100, Right Hand, Muzzle Forward, for a ******************* 4506. I paid $282.00 for the holsters when I initiated the order (#D5183).On 3/27/24, I emailed Customer Support to determine the status of my order. The following day, "******* ******" emailed me acknowledging my inquiry. On 4/1/24, I was contacted by "****" via email and advised that my order was "in the queue...[but] several [other orders] were ahead" of me.On 7/5/25, I emailed to inquire into the status of my order. On 7/8/24, **** advised me that he had incorrectly informed me previously regarding the status of my order was "high in the queue to be fabricated at the start of the next SP100 leatherworking efforts." He further advised that they were closing the ************* showroom and moving to a new location. I acknowledged the information provided, but requested more specificity as to when I could expect to receive my order. He did not reply.On 11/8/24, I requested a refund of my $282.00 via email. On 1/27/25, I emailed again to advise that I would be escalating the matter if I did not receive the holster or my refund by 1/31/25. On 2/7/25, **** called me and left a voice mail advising that he had alerted the owner regarding my request and that he believed the order could be fulfilled by the end of the month. I never received my holster or my refund. On 5/2/25, I emailed to determine when I will receive my holster. On 5/18/25, I telephoned Ted Blocker Holsters one last time to remedy the matter. My call was not answered and I left a voice message requesting a call back.

  Business Response

  Date: 06/11/2025

  Dear Friends at BBB. For reasons I cannot articulate Mr. ****** product never got fabricated. This situation is VERY rare, but equally inexcusable. 

  Accordingly, the Owner authorized me to Refund the order. At about the same time, another Cancellation and Refund came through and I processed that. Unfortunately, it triggered my mind that it was Mr. ****** order I had refunded, so I never got back to it. When BBB sent us the email Complaint, I quickly pulled up his order and was distressed to see it did not have a Refund status.

  I told the Owner what had happened, and she insisted I process the Refund ASAP...which I did. SEE the ******* screenshot attached. (Note: Customer's email redacted).

  I can't begin to properly ask his forgiveness for that oversight on my part.

  Thank you (all) for helping to bring this to a resolution. 

  ***** (for the *** Team)

  Customer Answer

  Date: 06/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a holster from Ted Blocker Holsters on 8/21/24. Ted Blocker Holsters promptly processed my payment, but has not sent my holster and responded to only one of the five emails I've sent them. When they did respond they said the company was moving and orders would take longer to complete but that they would still complete it. I went on their ******** page and many other customers are talking about the same situation happening to them.

• Initial Complaint

  Date:10/08/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered and paid for a holster on 11/28/23. After nine months and several emails I got through to a representative on the phone who assured me my order was to be fulfilled imminently. Now, nearly a year after the order, emails and phone calls are unreturnedtotal radio silence. Research on the internet reveals a pattern of unfilled orders. The reputation is that their craftsmanship is very good but that is irrelevant if their business practices are unsound. I want my holster or refund immediately.

• Initial Complaint

  Date:08/19/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered Holster on May 25, 2023 Paid $320.00 Advised 6 - 8 weeks to make and ship to me.As of August 19, 2023, have not received. *************************** the President sent me an email advising would be shipped August 15, 2023, I have not been able to reach her or anyone at Ted Blocker Holsters to get Shipper Used or Tracking Number they have been paid and all I have gotten is excuses I want what I paid for but would suggest never do business with them ever again.

  Business Response

  Date: 08/31/2023

  Our business is a custom leather holster shop. Our customers pay in advance because their request is usually for a one-of-a-kind holster. This customer ordered an unusual set-up. He proceeded to contact us several times to make changes to his original order. The customer contacted us many times between changes. Each change can sometimes restart the clock on when we can get his order done. Sometimes the customer would ask for changes that we just could not do. It would be just impossible. The customer contacted us over and over and over again. Admittedly we started not responding to him every time. I did send the customer an email telling him I would rather return his money because I did not feel we would be able to ever make him happy with a finished product. I wanted him to take his money and go find someone who would be able to build just what he wanted. He came back begging us to make the holster for him. Again, we proceeded. 

  A big factor in the beginning of our dealings with this customer was that he had a piece of equipment on his gun that we did not have an exact copy of to make a properly fitting holster. We had to contact the manufacturer of the piece of equipment and sweet talk them into giving a blank sample of their product to us. The cost is prohibitive for us to purchase these type pieces of equipment. The customer knew we needed to locate that item and getting those take time. An order has to go on hold while we wait for the piece. These are special situations that happen all too often in our custom business. This is why we are one of the few in the country with our business still open. A customer cannot think they can communicate with us for literally hours upon hours and still only pay $320 for the item. We are not a counseling service. I wrote and told this man that our busy little business just could not give him the amount of hours of communicating with him that he was wanting. Besides the fact that this man is very rude. He said many, many very rude things to us. If he met us in person I'm sure he would be very ashamed of himself. So, finally the day came that we had his order ready to ship. What a relief to get this out the door. We have great customers otherwise. I was horrified when the next morning we received notice from the bank that that man had taken his credit card payment back. He waited until the tracking showed him that the package was out of our hands and on the way to him and he had the money taken back from our account. I suppose I am not supposed to call this customer names so I will not do it here but there are many very unsavory names that could reasonably be attached to this fellow. If very many more customers were like him, we would no longer be in business. We hang in there trying to do a service for the overwhelming bulk of our customers who let us know how grateful they are that we are here and doing the job that we do. I am sad for the hurt in my heart that this customer has created. 

  Business Response

  Date: 08/31/2023

  This customer was a nightmare. I believe he wanted a lot of attention. He was obnoxious. He sent an email over and over and over in the middle of the night one time. We were like, "What is wrong with this guy". It was like he was just sitting around with nothing to do but think about how to aggravate us. We really are working like crazy around our little shop to get orders filled. Believe me, I wanted to get his order out quick and be done with the guy but we had to take him in order to treat our other customers right. This very mean man made my receptionist cry more than once. You wonder why we didn't always answer his phone calls?? In the end he has turned out to be a cheat. I hope we get through this without losing too much more money and have this guy as just a customer of the far distant past. 

  Customer Answer

  Date: 09/01/2023

  I understand their frustration the only reason I stopped Credit Card Payment was the President of the company had sent me an email that my order would be shipped August 15th after multiple attempts to reach her or someone their asking even begging for the shipper information and a tracking number plus I had still not received my order I stopped payment. The order finally arrived Saturday August 26th and it was wrong so I had to send back because when I emailed the company that it was incorrectly made and asked them to send me a return shipper label I did not get a response until the next day but I already had spent $28.47 to ship back *** with a letter asking they look at the multiple photos I emailed them showing the specific problem asking them to correct and ship back to me. I have heard from ******* at *** Blocker she saw the pictures and stated that she would have the Senior ****************** try to correct and get back out to me same day. I have notified my Credit Card to put back through so they will receive the $320.00 for the purchase. I also stated to ******* that I thought the Rig had been made very well and that once the snap issue was corrected I was confident that I would get years of use out of it. Addressing the response a little farther when I went to the website it stated on average 6 - 8 weeks mine took 12 weeks I was told they had not gotten their shipment of leather and getting a response was a little difficult but they would respond. I am sure their can be a huge amount of reasons why it took ******************************************************************************************************************************************************************************* seeing the product it looks very well made and I am looking forward to getting back once corrected but I have instructed my credit card company to pay them the $320.00 I would never expect to get a product and not pay for it but I only stopped payment because the President would not respond to my multiple emails or my messages if she had probably none of this drama would have had to occur.

  Customer Answer

  Date: 09/12/2023

  I stopped payment after 12 weeks had gone by and never received my order once I did finally receive my order closer to 13 weeks after ordered it would not work waited 13 weeks and it would not work. Even though it would not work I contacted ******************* to pay them and spent close to $30 to ship back **** They received back and stated that I had given them the wrong accessory which was impossible because I took the description directly off the manufacturers website so there was no wrong description. I took several photos and sent to the President and VP of the company showing them in great detail that if they simply moved the strap maybe one quarter inch it would work perfectly the company advised that they did not want anything to do with me that what I was asking was impossible even though my pictures showed it was perfectly possible they stated it no uncertain terms to stop emailing them and calling them. Then roughly a week later I get an email from the company President doing a complete about face saying am I going to pay them and if so they wanted a money order sent to them now I did not have my order they had received back so I sent again an email to the President saying that I was very confused her prior email told me never to contact them ever but now she wanted to know if I wanted the item this made zero sense to me. She again responded that she wanted nothing to do with me at all and was blocking my emails so I said ok there is something really wrong here and I am not doing business with a company that cannot seem to make up their mind and have moved on to another company to provide me with the item needed. I have kept every email regarding this matter and in my last email response to the President ****************** said that I wished them continued success moving forward.