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Business Profile

Wigs

Wigyy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wigs.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the product on December *******. After placing the order the email states it will be shipped within 1 to 5 business days. I inquired after the shipping not taking place in the stated amount of days, just to cancel the order, the representative wrote back and stated they could not cancel it, but once I receive the item I would be able to return it. The item shipped 9 days after ordering, I received the product and was not happy with it. I immediately emailed the customer service **** and asked how to go about a refund. They after about FOURTEEN emails are still only offering a percentage of my refund amount back and a coupon. I replied with wanting a full refund and no coupon. I asked for a return label to ship the item back, they told me no and gave me a return address in ***** and they would reimburse the full shipping amount. On the website it shows a return address of **********. The website also states that a refund is possible within the first 60 days. I don't want the item at all I just want my money back.

  • Initial Complaint

    Date:10/09/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a wig from this business. 60 day money back guarantee However they will not respond

  • Initial Complaint

    Date:09/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 4 wigs and 3 of them were nothing like what I ordered. I requested a refund and they offered a 20% refund to which I said no. The total order was $158.06. The one wig was $34.99 that I like.

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order two wigs and neither one are right.

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased product Nov. 2023 Delivery was very delayed When delivered, would not work for me I wanted to return!Told to keep and discounts would apply to 2nd order Ordered 2nd time Delayed shipping again Received and product worse than first Always told they would make it right After spending almost $100 and paying postage Ive have 2 worthless orders and they are ghosting me.

  • Initial Complaint

    Date:01/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for $71.99 on 12/17/22 with this company for 2 wigs. On 1/13/23 I still hadn't received the item and the tracking information at 17track.net keeps saying ***************. I contacted the company at ********************************** and received a response from someone named ****** that said it was coming. Several emails later, on 1/18/23 I received a response saying if it hasn't been received by 1/24/23 to contact them again. The email thread appears to have disappeared as I can't respond to let them know the package hadn't arrived.

  • Initial Complaint

    Date:01/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -order placed 11-16-22 -paid $36.98 -company Wigyy promises to refund dissatisfied customers within 60 days of purchasing the item.-upon reaching out to their customer service email, ******, the customer service rep handling my email, refused to refund me and rudely offered 10% refund, 20% discount so I can buy it again and see if I accept it and 10% refund and keep the product I want to return, and finally 15% refund. All of them are equally offensive. I just want my money back.-order #W8283352 -tracking #YT2232021272104649

  • Initial Complaint

    Date:08/25/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order W8268353 They sent defective stuff **** a huge delay after i ordered. I kimdly emailed that i wanted to edmxchange. After my several emails they finally! Answered and adked picture so i provided and they just simply dissapeared. I want to return all that garbage low qyality broken pins ship back

Wigyy is NOT a BBB Accredited Business.

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