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Business Profile

Window Cleaning

AA Window & Gutter Cleaning
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/14/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Was for a roof **** cleaning job 8/30/22. When they arrived for job they increase quote from 500 to $1000 because of more **** than anticipated. Ended job with a large portion of job not cleaned because (scrubbing too much damages roof".

    Business Response

    Date: 09/26/2022

    Thank you for the feedback, and Im sorry to hear you had a frustrating experience. Providing quality services and caring for our customers' roofs are our highest priorities, and were more than happy to work with you to ensure everything is up to our standard.


    We do provide the majority of our estimates over the phone, which enables us to speed up the process from the initial phone call to completion of the work for our customers, and the vast majority of the time our estimates work out just fine. However, there are situations where we go out to a home and find the scope of work is significantly larger than anticipated, and that is when we correct our estimate. You are never obligated to move forward with a service if we adjust the estimate.


    Removing **** by hand with a stiff brush is gentle for your roof but very laborious for our technicians, so the **** level on your roof has a big impact on the price of our service. While we may not always be the cheapest, our process for addressing **** is the gentlest method for roofs and very effective on ****.


    Our goal of protecting your roof is also why we dont always remove every single piece of ****, particularly when there is heavy, widespread **** that would require excessive agitation to completely remove and when the roof is aging and more susceptible to wear and tear. We apply a **** treatment to your roof in order to kill any of that remaining ****, though it does take a few weeks to take full effect.


    It looks like we communicated with you earlier this month about allowing a full 30 days for our **** treatment to kill the **** that remains on your roof and about how we can absolutely come back out after that time to take care of things if needed. We are approaching the 30 day ***** so we will reach out to you soon to see how things are progressing. You are also more than welcome to give us a call at ************** or email us at ***************************************************** with any further questions or concerns you may have.

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