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Business Profile

Window Glass

Alpine Glass Service Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Liz G

    Date: 08/29/2024

    Liz G

    Date: 08/29/2024

    Had an awful, unprofessional experience. Job was told it would get done same day. Showed up late, quoted me something significantly different once they showed up, measured the window thickness by tapping on the window even after physically measuring the glass in the store, left and didnt call back. I called the store hours later, the owner ***** cussed me out after I asked him simple questions regarding my broken window. He sounded very drunk, hung up. I called back and asked for him to clarify why that just happened and just wanted a clear explanation. He said he could get two guys out tomorrow to do the window. I asked what time and what their names would be and he became profusely racist about his workers and didnt know their names. I dont know one is a ***** *** and one has brown hair I dont know what does it matter! He did the same thing again, cussing, yelling, got even angrier and hung up again. Would not recommend this business to anyone. As a nurse and a business owner this is not how you treat a patient or a customer.

    Alpine Glass Service Inc

    Date: 08/31/2024

    Please refrain from false and defamatory statements when posting reviews. When a customer does not accurately articulate what it is they would like done over the phone vs the reality of what the job actually ends up requiring when we get there, the pricing structure may naturally require adjustment. Unfortunately we do not have a crystal ball so we can only provide cost estimates initially. Our company operates on AM and PM timeframes, not specific appt times. We were not late. We pride ourselves on providing excellent workmanship and customer **********************. Cursing at customers is not something we do. When people become irate and behave in an unprofessional manner toward anyone within the company we do however reserve the right to end the call and also refuse to do business with them. 

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