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Business Profile

Wireless

Travel Data

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Wireless.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/20/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been my ******** service provider for months. I have been without service for seven days and they are ignoring me and wont help. They have taken $85 out of my checking account but they are not providing me with ******** services. Ive sent emails to every email address I can find nobody there is helping me it has been seven days now.

  • Initial Complaint

    Date:07/25/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    As Briefly as possible, I am a truck driver, travel all over the country, and depend on good wifi. After years of searching, I found "Travel Data" I bought a portable Router and service for 200 plus Dollars. Additionally, the first month of unlimited service for $85.00 a month. I received the router and got service immediately. After the second payment, The router quit working. I went to their website for technical support. The first response was less than favorable and after a second time asking for help, they finally rebooted my router. It worked well for another month. After the third payment, the same thing happened again, and this went on for a total of 4 cycles when the router finally quit altogether. They suggested I get a new sim card, and I followed their instructions to the ** and still no router. They finally told me to buy a new router. I asked them why they would not replace the router I bought, but I got no reply, and from thence until now, no answer. So I got a new router, put the sim into it, and asked them what the next step is, and they replied that they would no longer do business with me. I want a total and complete refund of every ***** I spent AND to be reimbursed for the NEW router. They refuse to communicate any further. This report will be copied and sent to the *** as well. I am looking to you to make them refund my total cost

Travel Data is NOT a BBB Accredited Business.

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