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Business Profile

Excavating Contractors

Bartlett Excavation and Paving

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Excavating Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Approximately summertime of 2023, I believe in August, Bartlett Excavation came out to our property to seal our asphalt that they had put in for us. During the job the workers over sprayed the material onto the side of our house and caused damage to the side of the home that couldn't be cleaned. It was decided between us and the business that the appropriate course of action would be get that side of the house re-painted, and once the damage was fixed we would then pay the rest of the cost for the work on the sealing of the asphalt. It was later in the year and there no painting companies that could come before winter so we would need to wait until 2024 approximately in the spring or when it was warmer for the painting to be done. About 3 months ago I reached out to the owner about a couple of cracks in our driveway that needed to fixed, he said let him know when they are bigger as far as needing to get fixed. I reached out again a couple months ago and left a.message that we need to go ahead and schedule for the paint to be done and get the cracks fixed since one of the cracks was significantly longer now. I did not receive a call back. Since then I have tried to contact the owner no less than 6-7 times via phone, have left messages, contacted someone else in the company that I've worked with and left messages, *** have called the company offices twice and left messages. The 2nd time I called the office was today and I was told that I would not get a call back until at least Friday at the earliest because they were on a big job, the call was less than pleasant, I was told that I was giving an attitude.This is unacceptable to not have any communication and still have damage to our home and driveway. I want our home repaired and the cracks in our driveway fixed or I will be forced to take legal action.

Bartlett Excavation and Paving is NOT a BBB Accredited Business.

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