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Business Profile

Remodel Contractors

Interior Design Concepts

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Remodel Contractors.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We meet with IDC in early June 2022 to start 3 remodeling projects in our home. We were given an initial quote of $15,306.64. We provided $7,653.32 on 8/18/22 (50% down, as directed). 8/31/22 work started in one room. The work was finished by 9/8/22. Upon completion of the work, we found discrepancies for this particular room. On 9/30/22 IDC made the necessary adjustments & credited it back towards our overall bill. We received $2,170.06 of a credit. This brought our overall bill down to $13,536.59 and since we already paid $7,653.32 we were well ahead of the final payment, which was due upon completion of the work. There was still a discrepancy of $160, which was never addressed. I reached out multiple times between 9/30/22-10/12/22. On 10/12/22 I sent another email asking for a refund of $5,666.73, due to lack of *********************** to finish the intended remodel. I received a very vague email on 10/13/22 stating they would look things over & get back to me the next week. Again, no communication was made. Yesterday, I was informed, all employees were laid off without their final paycheck & to contact the owner of the company. I have called, emailed, texted, ******** messaged, the owner & the business page, I even stopped by the ******* office today, during office ********** was closed. I have not received any response & desperately want my money back. I am filing a complaint with the **** I will be contacting the ***** police and an attorney.

  • Initial Complaint

    Date:10/24/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The initial meeting was 5/13/2022 On July 8th, I was asked for a deposit in the amount of $15,000 to begin the project.******, I have not received a receipt and the work was never begun.I have asked for my money back from the owner and his comment was "what, are you getting cold feet".I have visited the business 4 different times to ask for my money back and am always told ***** is here that can do that. When I request to see the designer I was working with they tell me she is out with medical or family issue's. When in fact she was laid off in August. I have sent a certified letter to the company and to the **** This too has not resulted in any contact from Interior Design Concepts or the owner ***********************************.

Interior Design Concepts is NOT a BBB Accredited Business.

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