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Business Profile

Auto Accessories

Rainier Sound Authority

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Accessories.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/18/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When the Tech, and his assistant **** installed the speakers they damaged speakers by accidently pushed in speaker, dome. The tech said he was sorry, and I would check with my brother to see if he was okay with the Damage they did. He was not happy about what they did to Brand New Diamond speakers. These are really good and expensive speakers. They need to replace the damaged speaker. They said, the Owner was away at Strugis. This is why it has not been filed yet. I try to call and speak with owner and the person answering the phone always says he is not there.

    Business Response

    Date: 08/21/2023

    Tis is not an accurate account of what happened.  We explain and have a large sign in the showroom for everyone that brings in equipment not purchased from our store we cannot warranty any equipment not purchased from us.  This customer brought in a box with speakers in it that had been opened.  We took them out to the shop and noticed a *********** of the cones.  We brought it to the customers attention and he said to install the speakers with the dent.  He had said the stereo store that had worked on his bike had "screwed him" 

    Customer Answer

    Date: 08/22/2023

     
    Complaint: 20491410

    I am rejecting this response because: That is a lie, the Tech at your shop admitted he did it and said, sorry Why would you lie? This is something we can resolve here or small claims court I have the pictures before you started work and after he told me he accidently did the damage. He also replaced the wrong screws in the fairing which is brand New. You made a mistake and now you want to lie to cover up something you already admitted too? You said, your Boss was at Strugis and would be back. So, why when I call no one will place him on the phone?

    Sincerely,

    ***********************

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