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Business Profile

Gas Station

76 Gas Station

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 3rd 2023, I needed fuel & stopped at this station (which I normally never do). I filled w/ Premium fuel at the cost of $45.75. W/ in 3-4 miles, my check engine light came on and as I pulled into a lot to park to check fuel cap, my car stalled. It would start to only stall again & again. I had to call a tow company to take my car to ************** for repairs. They found 10% water in my gas tank (which obviously just came from the 76 station!) I had to cancel some meetings, coordinate a ************ several hours of my time. W/ in 1 day, my $45 turned into lost wages & between towing & repair $600. I looked up their # on ****** & once I called, it went to a 76 station in **** **. They assisted me & found the right #. I called the station & a young man answered & said he would email me the form to be refunded. I NEVER received an email. I then proceeded to call over ***** times now. I have left 2 messages w no reply of course & the rest was just sorry, leave a message at the beep. Now it states, "the V/M box is full call again later." I physically stopped by to find all lights on during normal hours but ALL doors were locked. ?? The station in bend gave me the 76 customer care #. I called & they said you need to resolve this w/ the owner of that station. I said I would if I could get ahold of them!! She then sent me the form & said she would forward it to them on my behalf. I filled out the form & attached all receipts for tow & repair. Have heard nothing. I called again to get another rep who said the same thing. I told her my *********** has my claim number but stated (a week later) that the 1st rep NEVER forwarded my form w/ info!! I was fuming. The new gal ******* said she would do it right away & request a call asap from them. As of now, I am not sure it was ever sent & of course no call to me at all. I have now heard of multiple complaints against them & am worried. I just want to be reimbursed my $600 & not left in the dark or treated like c*** Thx

76 Gas Station is NOT a BBB Accredited Business.

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