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Business Profile

Auto Repairs

Jerry's Garage

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 7-19 of 2024, we went to Jerry's garage, 758 pruner road ******, ****** needed to have a new engine put in my car. He found me a used rebuilt. We paid him $3855 up front. He got our motor. A couple months later, when I finally got the car, he said it was fixed. It was blowing white smoke after driving. It only one mile the next morning. I was going to the store. I made it about a mile and a 1/2 before the car started overheating, so I pulled it straight back into Jerry's garage, which I was right next to. He checked it with his tools said it was not really overheating. I had a faulty sensor he said it was fine to drive. The next day it blew the radiator cap off and was blowing hot water everywhere. He then informed me. My radiator must be bad. We bought a new radiator the whole time. This is going on. The car is blowingGray and white smoke, which ***** said was not normal. And he agreed with me when he received the engine where he ordered it. They were having a hard time finding a head to go with it.He agreed that it might have been faulty. Pick the car back up on September 8th, September 9th, heading to a doctor's appointment, made it 3 miles, blew the radiator cap off hot water everywhere. I drove it 3 miles back to him. He said he would get on it. The next day september tenth. Have been to see him every week after that and every week he says tomorrow.Went down there again today, November 12th. He told us he is waiting to hear from somebody tomorrow. Which is what he keeps telling us?He's waiting on something every time we see him and then he will fix it tomorrow. Also, the engine he put in is **************** years seventy thousand miles. And within the first mile, it was blowing smoke all the other mechanics. I talked to said he got a bad head with the new engine. The car would not blow up in less than a mile.***** agreed with that when I spoke to him.

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