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Business Profile

Hotels

Inn4, LLC

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Inn4, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Inn4, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Inn4, LLC

      3100 NW Aviation Dr Roseburg, OR 97470-1227

    • Inn4, LLC

      PO Box 10567 Eugene, OR 97440-2567

    • Inn4, LLC

      1400 Hospitality Way Sutherlin, OR 97479-9497

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am filing this formal complaint regarding the deplorable and unsanitary conditions I experienced at Motel 6 Sutherlin, located at ************************************************************************** (Phone: ************ | Email: ************************************).I arrived at this location at approximately 2:00 a.m. with my wife and two children. My wife, exhausted from the days travel, was in tears and just needed a place to rest. I noticed the trash hadnt been taken out and the floor was visibly dirty, but at that moment, my priority was getting my family settled and letting my wife rest.However, when I awoke around 7:00 a.m., I saw the full extent of the filth. The sheets were used and unchanged. There were no clean towels. Hairballs and debris were scattered across the room. Worst of all, I found a used feminine hygiene product on the floorsomething that presents a serious health hazard. The trash can was overflowing with garbage from prior guests, including food wrappers, energy drink cans, and other items. The floor had sticky spots and visible gri**** immediately packed my family up and went to the front desk. I showed the employee the room. To his credit, he agreed that the room was disgusting. He offered a partial refund, but I made it clear that I expected a full refund. He claimed this was all he could do and said the manager would contact me to resolve the matter. No one ever called **** am requesting a full refund for the stay and am urging a formal investigation into this location. What my family experienced was not just disappointingit was emotionally distressing, especially to my wife and children. This property fails to meet even the most basic hospitality standards and should be held accountable.

      Business Response

      Date: 04/17/2025

      ********* *., 

      Please be advised that ***************** (HSC) is not affiliated with Motel 6.  Therefore, we request the complaint be closed and moved to the proper BBB portal accordingly. 

      Thank you,

      **** *.  
      Consumer Advocate

      Business Response

      Date: 05/01/2025

      Dear *** ******,

      On behalf of Motel 6 Sutherlin, I want to sincerely apologize for the distressing and unacceptable experience you and your family had during your recent stay. The condition of the room you were assigned was entirely below our standards, and I am deeply sorry for the emotional impact this caused, especially to your wife and children.

      It is unacceptable that our team checked you into a room that had not been properly cleaned, it was in fact a room listed in our system as not ready to rent, it had not been cleaned and was not guest ready. We take full responsibility for this failure. Additionally, our staff did not follow proper protocol by failing to escalate your concerns to management for timely resolution. We recognize how frustrating this must have been, and we regret that your request for support was not appropriately handled.

      Please know that the team member involved will be retrained to ensure they fully understand and follow all procedures regarding room readiness and guest concerns. We are also reviewing our internal systems and reinforcing accountability measures to prevent similar incidents in the future.

      As a step toward making this right, a full refund for your stay is being processed today. It should appear on your card within 710 business days.

      We would also like to inform you that as of May 1, 2025, this property has transitioned to new ownership. While ownership has changed, you are still welcome to reach out to me directly with any additional questions or concerns regarding your experience.

      Once again, we deeply regret the situation and are grateful you took the time to bring it to our attention.

      Sincerely,

      ***** *****
      Director of ************************************************************************************* ************
      Cell:************

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