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Business Profile

Transmission

AAMCO Transmissions of Roseburg

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Transmission.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/09/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my wifes **** dodge Ram **** transmission rebuilt with a 3 year warranty in 2021. Had several problems with the transmission over the years. I believe Aamco rebuilt it 4 different times and replaced the valve body twice. Never drove right since they rebuilt it. Constantly taking it in just for them to tell me its not doing it. At least 10 different times. Transmission was rebuilt last in February of 2022 and failed again. ******************* in ******* ** found missing bolts all over the transmission and even bolts laying inside the transmission pan from the valve body. I called **** the owner or roseburg Aamco and he denied the repair.

    Business Response

    Date: 05/10/2023

    This transmission was rebuilt in Feb. 2020, and came with a 24 month 24k miles warranty, as shown on the attached original invoice. This vehicle was brought back several times for needed warranty repairs. Each time it was brought back to ** with a concern that we could verify was transmission related, we addressed it under warranty, and at no charge to the customer. The warranty period expired 02/17/2022. The transmission has been out of warranty for approximatly 15 months. 

AAMCO Transmissions of Roseburg is NOT a BBB Accredited Business.

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