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Business Profile

Armor

Ballistic Armor Co.

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ballistic Armor Co.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Ballistic Armor Co. has 2 locations, listed below.

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    • Ballistic Armor Co.

      null Salem, OR 97301-4541

    • Ballistic Armor Co.

      PO Box 2898 White City, OR 97503-0898

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:02/27/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Jan. 31, 2023 I purchased several items for a total of $603.91 order #**** On Jan. 31, 2023 I did an addition purchase for a total of $6.90 order #**** Combined total $610.81 I received confirmation of payment but not shipping. I contacted them on 2/6/23 by phone, 2/9/23 by email. I received a reply that they would look into it 2/13/23. Then I heard nothing. I emailed them again on 2/15/23, 2/20/23,and 2/23/23 and heard nothing.On 2/24/23 I emailed them again stating that I wanted a refund or I would dispute the charge. They replied the same day saying that they would refund me. I received a notification for a $100 refund for order #****, which is incorrect. I emailed them twice more the same day asking about order #**** which is significantly more money. They did not respond again that day.

      Customer Answer

      Date: 03/06/2023

       Good Morning,

       

      I'm writing in regards to a complaint I submitted, Complaint ID: ******** on 2/25/23. After filing a complaint with your organization, the ****** CPB, and the **** later on that same day the company refunded me my money. Unfortunately this was after I had spoken with my ******************** so it needed to be reconciled with them. **** is finishing up this reconciliation process, but it looks like this issue has been resolved. Thank you.

       

      --M

    Ballistic Armor Co. is NOT a BBB Accredited Business.

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