Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Relocated to 1st floor of building for disability reasons. Lived on third floor (stairs only access) for two years with enjoyment except for one noise nuisance (no response from Neighborly Ventures). No plumbing noise or other problems.From first night in 1st floor apt, very very loud gushing water sounds in bedroom, bathroom and living room walls and ceiling.Documented: every time upper floor flushed toilet, showered, used sink. Noise worsened with significant (dosimeter, 91+ decibels) *****, WHACKS against my bedroom wall, sounds like bowling ***** and thunder claps in ceiling. Kept documenation: loud and frightening noise @every 30 minutes. I have informed corporate at least 20 times in 6 weeks. They do not ever respond to me personally, but always correspond through their manage (****************?). I received at least six repetitive emails from maintenance stating that these were normal noises, and at least that many emails from mgr, emphasizing that they would do NOTHING. My physician wrote letter detailing my disabilities and asked that something be done. Tenant-landlord law of ****** details my right as a tenant to quiet enjoyment of my home. I do not sleep for weeks now from 10:00 p.m. through 7:00 a.m. I am also afraid to fall asleep because the ***** and WHACKS and other violent noises will wake me suddenly and trigger afib episode and anxiety. The corporation finally decided that they would do nothing, because we cannot afford the repairs. My neighbor has same problem. One tenant moved out because she could not work or sleep.These are NOT normal noises for ANY floor apartment. I sought master plumber information: was told it could be one of a number of maladies and obviously needed repair. It is a health and safety issue for me. Documented disabilities include Atrial Fibrillation, crippling osteoarthritis, depression, anxiety, and panic. NO ONE should be expected to live with this ************* and absolute torment. It is torture. I am ill.

  

  Business Response

  Date: 12/01/2023

  We are grateful for the Better Business Bureaus community resources and interest in helping ***************  In response to **************** specific concerns addressed to the BBB, we have been in contact with her for an extended period time in attempts to assist with her requests.  We empathize with ************** and desire to maintain and strengthen a meaningful relationship with her and all fellow residents.  We have offered and continue to offer several resolutions.  These proposed resolutions are based on carefully considering **************** requests, impacts to other residents, the provided advice from **************** medical professional, and from consulted service professionals. We remain open to additional ideas that *** potentially help ************** with her requests while also fairly considering impacts upon fellow residents.   Please feel free to reach out to me with any further questions or suggestions.
   
  ***********************
   
  Chief Operations Officer
  ************** Direct
  ************** Cell
  

  
  

  Customer Answer

  Date: 12/01/2023

   
  Complaint: 20826649
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 12/01/2023

  I am disabled with osteoarthritis. I am 79, have a heart condition that is triggered by the stress of the pounding walls and have other disabilities that make sleeping/living in this apt impossible. It falls under the implied contract of peaceful and quiet enjoyment of ones home (****** law) and proper response to a disabled person, Federal Law. This company refuses to have the pounding listened to, they offer solutions that do not solve anything.  This pounding presents both a health and safety risk to me. I will have surgery in one month for arthritis with a six week recovery period. I will not survive the pounding in the walls. Nor would any tenant.

  Customer Answer

  Date: 12/14/2023

  Unfortunately, our next step is legal, citing business non-compliance with Federal Law/Disability rights as well as non-compliance with OSBAR tenant landlord laws regarding repairs, timing, and non-compliance with physician validation of disability/request for modifications. 
  This company has avoided responsibility in two legal areas. The health and safety of this tenant are greatly at risk.

• Initial Complaint

  Date:05/07/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had recently signed a lease agreement and it was stated that the property management would pay for utilities (water, sewer, trash, common area gas, common area electric) and the property management would then charge me a flat rate each month.I have received a letter dated April 27, 2023, saying that all residents will need to sign an addendum that will make the resident pay for the utilities, not the property management. The property management will force this transition to all residents effective August 1, 2023, and that all residents will need to sign the addendum within 14 days of the effective date.I do not agree to this addendum, but the management is seemingly forcing this change onto me mid-lease. The language of this notice implies that residents have no choice but to sign this addendum. This may be in violation of Oregon state law ORS ****** with regards to Utility or Service Payments.

  

  Business Response

  Date: 05/23/2023

  The ******************** disputes the allegations made in the complaint.  The ******************** respectfully asks the complainant to contact The Boulevard Managment to receive clarifying information that potentially resolves the listed concerns.