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Business Profile

Auto Repair

Valley Specialist Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: November 21st 2023 Amount of money paid to the business: Two Hundred Sixty Dollars What the business committed to you: Diagnose a vehicle that wouldn't start, at the price of sixty dollars to diagnose the problem.What the nature of the dispute is: After two hours of service I received an invoice with description of the diagnoses process with a bill of $260.Has the business tried to resolve the problem: No

    Business Response

    Date: 12/08/2023

    The Vehicle arrived via Tow with a no start condition.  When the vehicle was in the bay we found that the Remote Wire to the starter was broken and the Starter was hanging by the Power wire.  The Starter was not mounted to engine block.   We Repaired the Starter Remote wire, using supplies that were not charged to the customer.  On the Attempt to remount the old starter we found that the threads in the block were stripped out from over tightening the bolts.  At this point we contacted the customer explained that in order to repair these threads the Engine would need to be removed from vehicle to better access the location and provided customer with verbal quote at this time.  The Customer was advised at this time that we could try to remount old Starter with help of Liquid Lock Tite on the bolts, he also was advised this might not Repair the damage and the Starter still may not work. At this time that we had two hours labor on this project at $130/hr.  Customer Provided Verbal Approval we Moved forward with the temporary repair.  Sadly upon starting the starter came unattached again, customer had to tow vehicle away.  Before any time or repair was charged, customer provided verbal approval for us to move forward.  After first email was received from BBB on 11/27/23   An attempt was made to contact customer to resolve concern, however we have not received any contact back. 

Valley Specialist Inc is NOT a BBB Accredited Business.

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