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Business Profile

Car Dealers

Power Buick GMC of Salem

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Power Buick GMC of Salem's headquarters and its corporate-owned locations. To view all corporate locations, see

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Power Buick GMC of Salem has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/15/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Oct 20, 2023. I sold my 2018 chev silverado. I requested from power to cancel my service policy on this vehicle. I filled.out the paperwork, and was told I would receive a refund of $430 in approximately 12 weeks. As of this date May 15th 2024 I have received nothing. I have contacted power several time, and keep getting the run around. My contract #IMP02049163. PURCHASED ON 08/09/2018...the finance Mgr who filed my cancelation IS *************************.

      Business Response

      Date: 06/07/2024

      We have cancelled the contract and have reached out to the customer to overnight the check / deliver.

    • Initial Complaint

      Date:03/05/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction:November 01, 2023 SUV Car price:$15,995 After a trade in total loan:$23,000 The business committed to provide a trade in for a 2015 ****** Armada SV.The dispute: The ****** Armada has major back latch and electrical issues due to misalignment and water now leaking into vehicle. This business has been the worst experience at purchasing a vehicle in every single department. From sales, to financing, to straight up being lied to about papers being signed. After trying to politely have the business make things right and having calls and messages ignored I feel the need to express my experience and warn others of their shady business operations and how they go about quickly putting people in cars. 1. Sales: Driving from ********* to Salem I was told the Armada would be their for test driving. It was not I had to wait while they brought it from a so called sister location. While waiting for the car I was guided to fill paperwork for supposed pre approval and a trade in value. Test drove ****** then they had me sign paperwork for purchase. The sales rep was pretty quick about things because I liked it and wanted the purchase. I'm being told to sign in all locations what is supposed to be purchase paperwork ok.2. About 2 months in I notice the latch problem, take the Armada to ********* ****** find out major body misalignment to back and electric issues. We can't agree on any trade over now negative equity. They refuse to take the vehicle back or fix it after one financing managers said they could fix it. 3. Finally today 03/04/2024 I had to drive to Salem again. Now I find out that they can't and aren't obligated to do repairs because I somehow signed ****** info that I was never shown and believe was buried. I was supposedly signing pre-approval and purchase papers on the day of the sale.Resolution: I can't get my old vehicle back they claim already sold that had no major damages like this Armada. I need the fair trade I never got.

    Power Buick GMC of Salem is NOT a BBB Accredited Business.

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