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Business Profile

Credit Union

Valley Credit Union

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/07/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been a credit card holder for 4 years. My credit card expired in Sept. and I was not issued a new one. I had several recurring payments on this card which were all declined. When I contacted the credit union they could not explain why I had not received a new card, Evidently, they work with a vendor who manages all of their credit cards. They weren't able to communicate directly with the vendor. They could only send them a request for a new one. It has been several weeks since I contacted them and I still haven't received a card. When I called them today they stated 2 cards had been sent to me and, because I hadn't received them, they were going to cancel them. They told me I would have to come into the bank to get a new card. I live 30 miles away. I feel this is very poor business practice from a financial institution and horrible customer service. Why do I have to drive 30 miles to get a new credit card? Why were 2 new credit cards issued in my name and are floating around somewhere? I want a new card to be sent to me through priority mail.

    Customer Answer

    Date: 11/10/2023

    My new credit card arrived yesterday. 

    thank you

Valley Credit Union is NOT a BBB Accredited Business.

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