Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2024, my wife received melanoma treatment from Frontier Dermatology in **********, **. While their medical providers were excellent, the billing department and front-desk staff displayed unacceptable insensitivity, lack of transparency, and unethical behavior.Frontier advertises as "Physician Owned," but they're financially backed by a private equity firm, ***********, which might explain their aggressive and deceptive billing practices. We have a high-deductible insurance plan through my employer, meaning significant out-of-pocket costs until we meet our deductible. To manage these expenses, we arranged a payment plan directly with Frontier.However, Frontier neglected to disclose that balances exceeding 120 days past dueeven on an active payment planwould still be sent to collections. Had we known this upfront, we would have taken different actions to avoid this ********** April 2025, during a follow-up appointment, the front-desk employee loudly and insensitively announced that my wife could not be seen until the overdue balance was paid in full. This humiliating interaction was unprofessional, unethical, and deeply upsetting given the seriousness of my wife's health condition.We are now transferring her care to a compassionate, private local practice that prioritizes patient health over private equity profits. Frontier Dermatology should reconsider how it treats patients facing life-threatening conditionsmonetizing their suffering is an appalling way to run a healthcare practice.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I relocated in April of 2024, and due to my insurance being a regional plan, I had to switch insurances. I take a specialty medication prescribed by a dermatologist, and my previous plan was backdated to end after I had submitted an order for this medication. Out of pocket, this medication costs about $4000. I did not know my previous insurance would be backdated when I placed this order, so my claim was denied. To resolve this, I need to receive a backdated prior authorization for this medication under my new insurance.Although I had an active PA for this medication through my previous insurance, on 7/5/24 my attending dermatologist refused to submit my authorization with a retroactive backdate. Since then, I've called numerous times to request this be done through another provider, as each party (insurance company, specialty pharmacies, etc.) mentioned this is absolutely something my provider should be able to do. I've called Frontier Dermatology at least 7 different times over the past few months to follow up to see if my PA can simply be resubmitted, with a retroactive date so that I'm not charged the out of pocket costs from this, and each time I was told I'd be followed up with the following week and was not.Ultimately, in late November, a receptionist determined I needed to SCHEDULE AN APPOINTMENT so I could discuss this with a provider. This is extremely unnecessary, and this request can absolutely be handled over the phone and processed through a CMA. I agreed to this anyway because I don't want to pay out of pocket for this ****************, 12/19/24, I received a call that the appointment needs to be canceled bc the provider I was scheduled with doesn't handle this type of medication, and that they don't have another provider who is in network with my insurance. All of this time I just wasted could've been spent finding a different dermatology provider who is organized enough to submit this simple request. This balance has now gone to collections.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction: 8/26/2024 I made an appointment with Frontier in ********* at the referral of my primary care physician at ************* who I saw on July 19th. She was very concerned about a lesion on my forehead that may be cancer and adivised me to contact Frontier ASAP. I called Frontier shortly after the appointment and asked to see a provider who took my insurance (****). The person who answered the phone took down my insurance info and scheduled me for Mon 8/26 more than a month out. On Fri 8/23 I received a call from Frontier stating that they made a mistake because the provider they scheduled with me didn't take my insurance. They offered to reschedule me for October. CANCER SCARE! I said no I would self pay because it was urgent per my PCP. She said fee for self pay was $95. I said don't bill my insurance. Showed up on 8/26 and did not see the doctor I was scheduled with instead a resident. Was told I owed $95. Paid bill. Not confident with advice to use chemotherapy cream. Left called regular provider at *************. Saw end of Sept. Lesion pre cancersous. Frozen off. Then got bill from Frontier for over $400. Also billed my ins when I told them not to. Called and called accounting was told supervisor ****** would call me. Never did. Told it had been escalated to regional manager, asked for name and they wouldn't give it. They kept taking messages. Going on two weeks of leaving messages. Today I get a revised bill now $125. I'm not paying it. Horrible service seeing resident, horrible for her to leave and say doctor said chemo cream. Horrible that I had such low confidence I had to wait to see my own derm. Frozen off no need to peel my skin off my face for two weeks with poison. I'm not paying another $125 after paying agreed amount of $95 PLUS the $50 cream ($145) they pushed on me - probably making a commission on that. Terrible accounting and terrible medical care. I should get a full refund NOT a bill!!!!

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment in dec of 2023 and frontier dermatology. I was quoted a price for no insurance since I dont have any. I paid the full amount up front. I was not advised that I would be billed for any additional nor did I sign anything saying Id be billed for any additional amount. Today 1/4, I received a bill for 50$. I called the billing department and they said that it was miss billed/coded at the time of my visit. I asked them to rebill it using the correct code to bring my account to zero as I paid the amount in full which I was quoted at time of service. The billing gal told me that that wasnt possible and said I was responsible. I unfortunately did not get her name. I called the ****** office and they were sympathetic but said they have no control over the billing . I called the billing department again and asked for a supervisor. I was given her voicemail. I left a message and have yet to hear back. Thats why Im seeking legal action . *** filed with the insurance commissioner and now with you. All I want is my account to be set squared to zero. If they miss billed or miss codes they should eat the difference . It is unethical to balance bill the client for their mistake . They should dismiss the 50$ change .