Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/14/2022

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I secured Apogee as my wedding venue on April 4, 2022 for a wedding to take place July 2023. I paid a deposit of ******* with a cashiers check. Approx July 2022 I secured additional services for flowers and wedding planning. I paid an additional $1753.50 for a deposit on those services which was paid by card. I received an email Sept 28 and a phonecall from ****, owner of Apogee, stating that he lost the lease to the venue and that we no longer had a venue for our wedding. I requested a full refund on deposits made. This request was done by phone and over email. I have email correspondence from **** stating hed refund my first deposit by end of October and refund my 2nd deposit. I explained to him I required my refund in order to secure a new venue. He has not responded to emails or phonecalls. I had to go through an aquintance to relay a message for me as he would not respond. In his last response to me he stated that business was going great but he could no longer give me a timeline for a refund. I responded by letting him know that I needed the refund by the Nov 14th as I needed to secure a new venue by providing deposit by Nov 15th. To date he has not communicated back to me and has not provided a refund. I am very frustrated and do not feel he is behaving professionally in this manner.

• Initial Complaint

  Date:10/21/2022

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April 2022, I paid Apogee a $550 deposit to host a Halloween party at their venue on October 28, 2022. Between June and September of 2022, I paid an additional $475 towards the total of the venue rental. I called and emailed apogee multiple times between August 31 and Sept 23 as I needed the details to include in the required certificate of liability insurance I was to provide them. When they had not responded to any of my communications by September 23, I reached out to their neighboring businesses who confirmed they had seen apogee move out of their space and take down their signage the week before. Apogee closed their doors and neglected to tell me that my event could no longer take place there, and they still have my money and their services were never provided. On September 28, I received an automated email announcing my event was 30 days out and I needed to confirm a few more details. I responded to that email saying I was concerned about my event since no one had responded to my calls or emails. I was called back by the company owner who confirmed they had closed and verbally acknowledged he owed me my full refund of $975. He said The best way to stay in touch with him about my refund was through the ************************************ email address. Since September 28, I have emailed him 3 times about my refund with no response. Help?

  Business Response

  Date: 11/03/2022

  ***** is requesting a refund from the unfortunate closure of a business which resulted in the venue for her event to be held on October 28th to be cancelled. I advised ***** to initiate charge backs through the banks to receive her funds the quickest. She initiated initiated $250 of chargebacks from the total $925 which she paid. The $250 was initiated on October 1st and closed out October 31st which leaves Apogee ***** Productions LLC with a balance of $675 still owed to *****. We hope to have this refunded as soon as possible and are working tirelessly on how we can make good on the remaining refund. 

  Customer Answer

  Date: 11/04/2022

   
  Complaint: 18236165
  
  I am rejecting this response because:The amount I paid Apogee is $975.00 (see attached), not $925 as the business claims.

  I also submitted 3 disputes with my bank for the amounts of:

  $175.00

  $100.00

  $150.00

   

  Two of those disputes were approved by the businesses bank yesterday totaling $250, and the dispute for $175.00 was not approved by them. All amounts of disputes are shown on the attached receipt.

  I was unable to dispute the initial $550 payment with my bank because the transaction was over 3 months old.

  I also reject the business response because of their lack of communication. I will accept a response once the proper amount due back to me is acknowledged, and the business can provide a plan and proof of how they will communicate with me in a timely matter, along with a date of when I will be paid by.

  
  Sincerely,
  
  *********************