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Business Profile

Fitness Center

Courthouse Club Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

This profile includes complaints for Courthouse Club Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Courthouse Club Fitness has 6 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Courthouse Club Fitness

      null Salem, OR 97301-2569

    • Courthouse Club Fitness

      300 Glen Creek Rd NW Salem, OR 97304-3058

    • Courthouse Club Fitness

      2975 River Rd S Salem, OR 97302-9754

    • Courthouse Club Fitness

      6250 Commercial St SE Salem, OR 97306-2988

    • Courthouse Club Fitness

      4132 Devonshire Ct NE Salem, OR 97305-1982

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/01/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ended my gym membership on August 2022 then on November 22, 2022 I received a statement from the gym that I owed fees for charges that were not written on any contract I was never made aware of these fees. I attempted to contact the manager on November 23rd via email and she never emailed me back. On December 1st 2022 the manager had informed me via email she would be sending me to collections for the made up fees that I never agreed to as there is no written contract. It hasn't even been 1 month since receiving the statement. They claim to not have my contact information however they do in fact have my phone number email address and physical mailing address. I do not agree with these charges and I do not believe they are handling things fairly.

      Business Response

      Date: 12/05/2022

      We have a record of responding to ******.  The fees charged were appropriate, nonetheless upon speaking with ****** the charges were reversed at that time.  ******'s account has a $-0- balance.  I'm not sure what the problem is.

      Customer Answer

      Date: 12/05/2022

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***************************

    Courthouse Club Fitness is NOT a BBB Accredited Business.

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