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Business Profile

Fitness Center

Physiq Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Reviews

This profile includes reviews for Physiq Fitness's headquarters and its corporate-owned locations. To view all corporate locations, see

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Physiq Fitness has 5 locations, listed below.

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    Customer Review Ratings

    1

    Average of 4 Customer Reviews

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    Review Details

    • Clayton Z

      Date: 05/09/2025

      Clayton Z

      Date: 05/09/2025

      As I have seen in this review multiple times, Physiq Fitness failed to cancel memberships due to non-payment and is overcharging. I have recently been contacted by a law office telling me I owe ****** for past due charges. I tried on multiple occasions to cancel and pay the 175, and your company still did not cancel my membership. I will not pay anything over 175, which is still too much. Your company is scamming people and stealing money after they do not or can not pay your high amount of membership fee. My name is ******* *********, and I used to use the *************** location.

      Physiq Fitness

      Date: 05/12/2025

      Hi *******

      On May 6th our collections agency reached out to me about your account. The reason the account did not cancel was the dues owed for December 28th that had not been paid. When you reached out on January 5th that debit needed to be paid before the account could be cancelled. Since you had reached out I instructed the collection company we would settle for $49.99 that was the amount owed from December of 2024. These instructions were given to the collection company on May 8th. If you reach out to them the new amount owed is now $49.99. Our goal is to help people and not to scam or steal from anyone. I am sorry for the frustration caused and hope this helps. What should have been communicated is a account can not be cancelled with anything past due. 

       

      ***** ***

      Area Director

      Physiq Fitness

       

       

    • Taryn R

      Date: 02/06/2024

      Taryn R

      Date: 02/06/2024

      We signed up pre-pandemic and were only able to use our membership twice. I have had to be out of state with my daughter for cancer treatment and they said I would have to cancel in person. I have called multiple times and no one is able to help. I have been sent a letter from their attorneys asking me to pay, although I never received an email or any other contact asking for payment.

      Physiq Fitness

      Date: 02/08/2024

      Hi *****

      My name is ***** and I am the operations Manager for Physiq Fitness. So sorry to hear you got the run around about canceling. I see ***** had you on a freeze and after that was over the membership activated. Maybe the confusion was you wanted to cancel and not freeze. I have the past due written off and the membership cancelled. We are sorry to hear about your families medical situation. I hope this takes a little stress away. I have also emailed collections to make sure the account is closed out as well.

    • Diane T

      Date: 08/30/2023

      I wish I could give it no stars. I have been a member for years and decided to quit this morning due to bad customer service and staff. Even though I cancelled Im still getting charge and annual fee which is ridiculous. So glad I signed up with a different gym because at least there, people are actually nice to you and greet you when they walk in the door and not extremely rude. At Physiq, they care more about having conversations with their other coworkers instead of cleaning up the gym and making sure the wipes are filled so you can wipe down the machines.

    • Aubrey S

      Date: 03/09/2023

      Aubrey S

      Date: 03/09/2023

      My fiance and I joined in December 2022 with a special where the joining fee was waived, although the next month we had to pay the $50 and some annual fee. We joined at the ** Salem Physiq with the membership that is allowed to be used at different locations which is more expensive for this reason of wanting to use it at Lancaster location. We were told that in January the Lancaster location would be open, just a few weeks because the December opening got pushed back and we could switch our membership and use it at the Lancaster location. It is now March, the Lancaster location is still not open and when I talked to the manager at ** Salem they said they could not cancel/refund the past few months membership that hasn't been used. I can go only during certain times of the day and Lancaster is closest. I don't have time to drive to ** Salem one, workout and get back in the time I have. So now I am in the hole about $140 and have only been able to use my membership 2 times. We were told something that was not true and they were unwilling to fix that. Not very good business.

      Physiq Fitness

      Date: 03/14/2023

      HI ****** I can help you. I am sorry that the construction delays have caused you so much frustration. The ************** is open on Monday April 3rd. This date is firm and we have now taken delivery of all our equipment for that location as of this last Friday. If you are still interested in being a member I can take what has been paid in dues and apply it as a credit so you get full value for what you paid when ********* opens. Let me know what your thoughts are. Sorry again for all the delays. I too have been frustrated with them.

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