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Business Profile

Florist

The Flower Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Florist.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 3, 2024 at 9:26:39 AM PST (verified through PayPal, which is how I paid) I ordered flowers from this supposed "florist" to be delivered the same day (per their website guarantee) to a location in ****************.A bit later I got several calls from someone supposedly at this supposed florist asking for more details about where I was sending the flowers.During the last call with this person I asked for confirmation the flowers would be delivered same day and was told they wouldn't because all their delivery people had "gone home for the day."I told them to cancel the order since I needed to have the flowers delivered that day and they said they would cancel it and refund my money within 3-5 business days.To date I have not received a refund, and when I call the phone number on their website, I get a recording saying the call cannot go through because the person is "busy," and to call back later, then it hangs up!FYI, their website shows that they have an A+ rating with the BBB! This obviously is a scam, and very disgusting that they lie so much on their web site about being a trusted florist, having won awards, etc. I'm stunned at the lies.Please help me with this so others aren't scammed in the same way.

  • Initial Complaint

    Date:01/03/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made an online order for flowers to be delivered today 3 Jan ****. I received an email detailing the order and my receipt. The flowers were not yet delivered by Noon local time so I called the numbers listed on the website but both numbers rang for a long time before going to voicemail where a message said the mailbox was full. I tried calling 20 more times with the same result, no answer, full voicemail.If the flowers are not going to be delivered today, I want a refund.

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Tuesday, September 19, 2023 I placed an order (Order #*****) with The Flower Shop for a sympathy arrangement for a coworker's memorial for a total of $145.93. After placing the order, I called the shop to confirm that they would be able to honor the Saturday, September 23, 2023 delivery window of after 12:00 PM CT, but before the 2:00 PM CT memorial service. I called ************. That number rang for a long time before being forwarded to a voicemail box that was full and I was unable to leave a voicemail. I called the ************ number also posted. That number also rang for a long time before being forwarded to a voicemail box that was full and I was unable to leave a message. I've tried emailing them at ************************************* no response. I reverse searched the 877 number and discovered they are *not* BBB accredited, yet have the BBB A+ logo displayed on their website giving customers a false sense of security in ordering. I also found two complaints against The Flower Shop on BBB.com reporting similar issues. I want my order immediately canceled and a full refund of $145.93 issued. The Flower Shop should also be required to remove the BBB A+ logo from their website.

    Customer Answer

    Date: 09/20/2023

    Someone named ****** reached out today (see attached PDF of email correspondence) to cancel the order and initiate a refund. I don't consider this matter resolved until the refund successfully posts to the **************** account. Per ****** this could take 3-5 business days. I also still believe the BBB A+ logo should be removed from The Flower Shop's website - it's very misleading to consumers. 

    Customer Answer

    Date: 10/16/2023

    Yes, the refund posted, however their website still fraudulently reflects a BBB A+ rating on their website. 

The Flower Shop is NOT a BBB Accredited Business.

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