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Business Profile

Furniture Stores

Ashley Furniture HomeStore - Salem OR

This business is NOT BBB Accredited.

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1

Average of 1 Customer Review

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Review Details

  • Sara M

    Date: 05/01/2024

    Absolutely BS, went in for a new king ********* Found one told sales guy make sure it's firm because I have back problems. He assured me that if I have a mattress cover on it and it hurt my back I could return or exchange within so many days. Tried to sale me a new mattress cover for that reason told him I already had a heated one at home. Mattress I wanted to try was a ******* ********* Told sells rep my adjustable base I bought from Ashley 10yrs ago one side don't work asked if they able to fix was told no. Then he says would I like to buy a new base I said we'll depends if you guys take the old base , he says yes we will haul off old mattress and base. So I said ok I'll get a new base. Walking through my daughter sees a queen ***** on clearance so I said if I purchase the frame can you take apart today they said if I come back the next day it be ready for me. Needless to say I financed all of this put over 400$ down. Went back next day for bed frame for my kiddo was told no one was there to disassemble it for me and to come back in a few days. I was annoyed about that I called and called for a couple days to check on frame they don't answer phones. Finally they got frame apart 4 days later and it had scratches on it from then disassembling it. Finally delivery truck showed up couple weeks later with base and mattress, guy walks in you are supposed to have old base out of our way for us to install new one. I said excuse me, aren't you guys taking my old base and mattress, delivery guys said no we only take old ********* Here I'm irrated again told delivery guy to just keep the new adjustable base I was told my old one was being taking for free. So they bring new mattress in take old one. After about a week of being on new mattress which was all I can take it was sinking in not firm at all my back is killing me can't sleep. Called several times they are refusing to Do anything for me and no returns. The sales guy lied to me about everything.

Ashley Furniture HomeStore - Salem OR is NOT a BBB Accredited Business.

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