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Business Profile

Heating Contractors

Day Heating Co

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Contractors.

Complaints

This profile includes complaints for Day Heating Co's headquarters and its corporate-owned locations. To view all corporate locations, see

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Day Heating Co has 2 locations, listed below.

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    • Day Heating Co

      225 Division St NE Salem, OR 97301-1025

    • Day Heating Co

      787 NE Circle Blvd Corvallis, OR 97330-4206

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/31/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/13/2023 I received an email quote for ****** for the services I requested. Scheduled an appointment for 12/18/2023 in which the company did not show up. Appt. was a cancelled by me after that. On 12/22/2023 Day Heating showed up I declined services. 1/23/2024 Received an invoice stating I owed ****** although invoice states customer declined service to be completed. 1/26/2024 Send an email requesting I not be charged as no services were completed. 1/29/2024 Day Heating reported I owed the money now for travel/labor. No labor was performed as per the original invoice.

      Business Response

      Date: 01/31/2024

      Upon a review of our internal documentation, I confirmed that we mistakenly schedule the appointment for 12/22/2023 instead of the discussed 12/18/2023 date. In lieu of this error, we will be cancelling the billing to the customer & there will be no balance owed.

      Customer Answer

      Date: 02/06/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    Day Heating Co is NOT a BBB Accredited Business.

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