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Business Profile

Heating Equipment

Helios Wholesale LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating Equipment.

Complaints

This profile includes complaints for Helios Wholesale LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Helios Wholesale LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Helios Wholesale LLC

      5065 State St Unit U-V Salem, OR 97317-9244

    • Helios Wholesale LLC

      6210 144th Ave NE Redmond, WA 98052-4628

    • Helios Wholesale LLC

      10242 NE 65th Kirkland, WA 98033-6927

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am seeking a replacement for one of the two helios heating shoulder pads that I own, as it is now leaking. The company promises a lifetime warranty. I've tried contacting them multiple times through their website and also the phone number that they list *************). I've left messages through their website chat and also on their phone voice mail. No response. Voice mail and chat messages left in December 2023 (didn't record the exact date) and also 29 Jan 2024 and 12 Feb 2024. Was able to enter my information through a link in their website in June 2024 but again, no response. This product has been very helpful for my chronic shoulder and neck pain, and I would really love to have it replaced. (Of note, several years ago they replaced my other shoulder heating pad when it leaked, and I only had to pay $9.95 for the shipping. I assumed they would remain integrous with this shoulder heating pad, but apparently, not.)

    • Initial Complaint

      Date:05/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 3 Helios Heater items quite a few years ago at a mall kiosk. After using for several years, the largest heating pad didn't work any longer. Box said "lifetime warranty" so tried to contact company. Phone number included is the phone number I tried then and now. Found a website a few months ago and was surprised to see the phone # was the same. Called and left message. Filled out "Contact Us" form on website. As before, no response to phone messages or contacts.I love the product, I would just like to have the lifetime warranty replace the item that stopped working. (It was probably less expensive then, but it is the larger piece. The other 2 pieces - hand and circle - still work fine.)

    Helios Wholesale LLC is NOT a BBB Accredited Business.

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