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Business Profile

Hotels

Best Western Black Bear Inn

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've stayed here before and it was decent but this time it was horrible. I left early because of it.I have pictures I shared when I left and I didn't even get an apology. Filthy in general. Dresser drawers all had dark greasy spots in them, smoke alarm dangling from the ceiling, the power strip for microwave and TV was dangling from TV not touching the floor. The ac unit plig in has no plate, plug ins so old they wouldn't hold charger, lights wouldn't turn off I had to unplug them. Walls repaired but not painted. The kicker was ***** stains on a white shower curtain thst was falling g apart and toothpaste in the corner of the tub. Mold in the shower and windows as well as ceiling. Smelled like cigarettes which I'm allergic too. Paint peeling off walls. I told the guy at the front it was unacceptable and he said nothing. I'm appalled. Aug 23rd and 24th 2024

  • Initial Complaint

    Date:08/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We checked into this hotel, the first room we got on the 2nd floor had no ac in 80 degree weather when the site said there was AC. The door jam was busted and the dead bolt wouldnt lock. There was water damage all across the room making the dry wall and paint bubble out. We got another room and that room had no clean sheets, and floor was so dirty our feet turned black. Wiped the floor with a tissue and within a few swipes the tissue was black. The walls were cracked and had a bunch of black stuff all over them. Then they proceeded to lock us out of our room and wouldnt give us a refund. We have picture evidence to show that this place was not cleanly and not safe for children. They didnt even offer us new bed sheets or even to have someone to come mop the floors, they just locked us out and took our money. We are an active military family with 4 children traveling and needed a place to stay, and they left us completely stranded when they locked us out. The total time we were on the property was from 6:51pm to 8:15pm and thats with packing up 4kids from the first room and moving them to the 2nd room and all the way across the property and having to unload them all again. We talked to the manager and he wouldnt even go inspect the rooms after we told him our issues with them. And proceeded to say he wont return our money even after completely locking us out. I have more photo evidence that it won't let me upload, so if you would like to see those, email me.

Best Western Black Bear Inn is NOT a BBB Accredited Business.

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