Complaints

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• Initial Complaint

  Date:12/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 21057777
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************I observed and later re-measured. They later said #5 was on the other side of the fence, a distance of 8 feet.#3 and #9 are unknown. They had stopped searching for markers, found and concealed, mismeasured or unknown. They encouraged purchase of a $3,500 survey.The survey had significant problems like not delivering requested services, not using a licensed surveyor, not providing a report, finding then hiding one marker, measuring another with errors, not mentioning all other markers. I would have had to pay $3,500 for a useful survey.I sent them my concerns on 7/31/23 and they didn't answer them,I had to ask to be billed, which I paid in full.

  Business Response

  Date: 01/08/2024

  The *************** does not require a licensed professional land surveyor to be on site during a survey. I was in direct supervision of my field crew when they were on site. The property was surveyed in **** and iron rods were set in the ground to represent the property corners. After 45 years, several of the corners are no longer there. We showed ************** what we found and informed him that to set *********** the price would be $3,500.00. The reason for the higher price is that I would need to file a map with the county surveyor and that would need to fulfill all the rules and regulations of ORS 92. I do not know where he got the price of a survey being $200 to $1,000.00 but that does not even cover the filing fees that the county surveyor charges. We sent him a contract stating what we would do and the prices. He signed the contract and returned it to us. We did the work stated in the contract and do not plan on refunding him for any charges.

  Customer Answer

  Date: 01/12/2024

  Summary 1/12/24
  I asked Land Markers for a survey on 5/23/23 done by a professional surveyor to locate
  markers #3 and #5, and a report of findings which I never received.
  You did not locate the markers I requested. You did not mention #3 at all.
  I was there and I watched the crew find marker #4, dig a hole, plant a
  wood stake, later remove it and fill the hole which you never mentioned or explained.
  I watched the crew mis-measure from
  known marker #8 the location of marker #5 in two places 8 feet apart.
  The original markers were set in ****, the house built in ****, had
  one owner from 1985-91 and myself from **** to now with the ground
  undisturbed.
  A reasonable explanation is I paid $680 for a useless first survey, you
  knew that you could say the markers were missing even if they weren't
  and leave me with a take-it-or-leave-it option of paying another $3,500.
  When I told you about my concerns you made no effort to correct the situation or negotiate.
  After a month without an invoice I became
  concerned about a possible lien so I asked for a bill, which I paid
  in full.
  

  Business Response

  Date: 01/13/2024

  Complaint summary 1/13/24 with complaint items not mentioned or explained by Land Markers. (**)
  I asked Land Markers for a survey on 5/23/23 done by a professional
  surveyor to locate markers #3 and #5, and a report of findings which
  I never received.**
  They did not locate the markers I requested.** They did not mention
  marker #3 at all.**
  I was there and I watched the crew find marker #4, dig a hole, plant
  a wood stake, later remove it and fill the hole which they never
  mentioned or explained in their complaint response.**
  I watched the crew mis-measure from known marker #8 to the two locations of
  marker #5 eight feet apart which they never mentioned or
  explained in their complaint response.**
  The original markers were set in ****, the house built in ****, had
  one owner from 1985-91 and myself from **** to now with the markers
  undisturbed.
  I paid $680 for a useless first survey which they knew that they
  could say the markers were missing even if they weren't and leave me
  with a take-it-or-leave-it option of paying another $3,500.
  When I told them about my concerns they made no effort to correct
  the situation or negotiate.**
  After a month without an invoice I became concerned about extra
  charges or a lien so I asked them for a bill, which I paid
  in full.**