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Business Profile

Lawn Maintenance

Keeping up with the Jones

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Maintenance.

Complaints

This profile includes complaints for Keeping up with the Jones's headquarters and its corporate-owned locations. To view all corporate locations, see

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Keeping up with the Jones has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired keeping up with the Jones landscaping company at the start of the 2024 year. We signed a contract for weekly ******* on Tuesdays. Weekly ******* included, mow blow, edging, weed management, **** and tree trimming as needed, walkways clear ect. In June ******* started to become erratic, not showing on scheduled days, not showing at all. Had a very good chat with owner, he said hed rectify the situation and things would get better. By August, still not better, still no shows and we would get ******* maybe twice a month 3 times on a good month. In October after not getting consistent ******* still, I reached out the to the owner to see if it would be easier to change to every other week, he agreed and I told him the bill needs to reflect this. He agreed. I have this in text messages. I paid a pro rated amount on November 1st for ****************** We have yet to receive any *******. I want either the company to come and give one last *******, remove the mounds of leaves and do one last mow, blow and edge and winter fertilizer for the winter. Im willing to call it even after that and we will get new landscapers. I paid for November and to not receive any ******* and to have communication cut off is unacceptable.

    • Initial Complaint

      Date:09/01/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I hired the business to put in a new lawn.Remove unwanted soil Level yard Bring in new soil and treat for best grass growth Lay "new" sod A couple weeks after they appeared to have completed the job, large areas of the sod were dying and the sod squares were not creating a yard they were still definite squares.I contacted them about it and my concerns and *** said he'd be out to check it out and then wouldnt show; this happened several times.I then expressed how unhappy and upset i am and that i will be contacting BBB and finally, although months later, someone came out; ******.****** said it was my fault. Not watering enough; i was and have been watering as instructed despite the cost. Then it was the type of sprinkler i was using. How a sprinkler can water and most areas grass is green except a few areas i dont know, and neither did *************After much deliberation ****** said they would fix the areas but not by replacing sod but instead by "overseeding the dead areas". I agreed to try this as long as it did not compromise my lawn "and" if it did not work they would lay "new" green healthy sod in those areas.Two large areas still have no grass and my yard due to their throwing down extra soil to overseed in multiple locations is not level.I $bought a different sprinkler, just incase, and have been watering as instructed; 3 times a day.I sent ****** pictures and requested that they, since overseeding did not work, lay down new healthy sod in the bare areas and address making my "new" yard level.****** said i could go by more seed and put it on those areas.I do not feel I should have to spend more money on something i already paid several thousand dollars so it was done professionally.I want my yard level and new like i paid to have.I asked ****** if they had any intention of making this right and he replied no they do not.I replied I tried, im not being unreasonable for wanting nothing less than what i paid for.Multiple pictures attached

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