We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Skyline Ford

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Skyline Ford's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Skyline Ford has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my vehicle into the skyline collision center to get it fixed because they do the fixing for the Mercedes dealership in town. I know I wanted it done by them. This is an insurance claim against another individual that hit me. So I personally don't have any money involved in it, but I do have a vehicle that was involved that did not get fixed properly. I've reached out to them multiple times on multiple different ways, and they are still refusing to contact me.

    • Initial Complaint

      Date:10/06/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      1. 06/17/2024 2.Refund of the following fees that was not completed by the business that I paid for.3. Dealer title and registration document preparation service fee. $106.00 4. License registration fee $30.00 5. Doc fee $250.00 They filed for a title with them as LIENHOLDER of which there was never anything to finance .I paid the balance of $24,524.96 with check #**** at the date of purchase. AS far as I know they have the title with them as lienholder which is totally incorrect.This is a very poor way to do business They never paid or filed with DMV for the registration and plate transfer of $30.00 which I paid DMV on 16 SEPT 2024 in *********, OR In my opinion this an extremely poor and unethical way to do business.I have called them several times and was promised that someone would call me and explain what the problems were, But I never received any return ******** the very least they should refund the $30.00 that I paid DMV and supply a new title without a lienholder. This does not cover the fees I paid them that they did not complete

    • Initial Complaint

      Date:06/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my car to **** for a my car hesitating. While I was there I was talking to the representative about me not being able to start the car from my phone. Everything was working perfectly with my navigation, radio and screen He looked said it just needed an update. He stated that they charge a flat fee for an update. It was less than $200. I said okay. I get a called them later and was told that they hooked something up to my car to update it and now I need a whole new system. The service manager told me that it was old and that this is something that could happen. I replied if that's the case why wasn't I told that. I would of surely declined. He told me that the system was $900 he didn't mention the price of labor. I tried for days/weeks to get someone including the owners to answer my calls to no avail. I called **** corporate office they told me it was up to the store they couldn't make them replace my unit. Then I called the ******* dealership pressed the wrong button and ended up talking to a representative that offered to walk me through updating my system. I'm not sure what they did to my vehicle. I just know when I went in there my GPS, radio and screen were working just fine when I picked up my car the screen is black and nothing is working? I understand accidents can happen. But I just don't think I should have to pay for their mistakes. Also, if you knew that there was a possibility that updating my system could break it, I should of been told that. Had I been told that I wouldn't of authorized them to do it. Im requesting that they repair/replace the system they broke.

    Skyline Ford is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.