We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

News Services

Salem Reporter

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in News Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/02/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accepted a free trial from Salem Reporter news service. Before the end of the trial, December 2024, I unsubscribed. I received a confirmation from them. However, they charged me $12.00 in January and February 2025. When I contacted them for a refund, they replied as follows:***,Your action to "unsubscribe" is the method to stop delivery of the newsletters. It does not represent a cancellation. I will instruct the team to cancel your subscription but there was no incorrect charges. Our website provides guidance on how to ****** a subscription.*** ***** Editor and Co-founder Outlook-lykxhbg4.png

    Business Response

    Date: 04/03/2025

    The customer notified us that she had "unsubscribed" to Salem Reporter. As we explained, the "unsubscribe" function stops delivery by email of our daily newsletters. This is clear on our website. Our website provides customers a link: "SUBSCRIPTIONS: OUR POLICIES AND GETTING HELP." Within that link, we provide clear guidance on how a customer can cancel a subscription: 

    CANCELING:
    To cancel your subscription, go into your account online, to My Account ? and select Cancel your subscription. You can change your status there. The subscription will end at the expiration of your current subscription period. Please note that unsubscribing from newsletters you receive from us only ends those newsletters and does not affect your subscription.

    The customer didn't use this process so there was no way for us to know she intended to cancel her subscription instead of "unsubscribe" to a newsletter. Our third-party support vendor for subscriptions, which services news organizations across the country, said this was the first instance they had of someone misunderstanding the "unsubscribe" function. This function is common across many platforms for email marketing and email contacts.

    Once the customer notified us of the concern, we immediately acted on the matter to cancel the subscription. We take our service to customers very seriously. As a locally owned business, trust from our community is vital to our ability to operate.

    *** *****, CEO, Salem Reporter LLC

    Customer Answer

    Date: 04/03/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***** *****

Salem Reporter is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.