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Business Profile

Oil Changes

Enterprise Instant Oil Change LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Oil Changes.

Reviews

Customer Review Ratings

1/5 stars

Average of 2 Customer Reviews

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Review Details

  • Review fromAshley B

    Date: 07/21/2024

    1 star
    We have been going here since they opened and have always told everyone about them and how kind/helpful they are. They told my husband a service (rear differential) was due when it turns out it wasn't. Then they completed that service and it caused a slow leak which eventually caused $1875.00 in damages. We told them and got a lot of attitude and pushback, even with proof that it was their fault. It wasn't until we threatened legal action that they agreed and paid $1700. ****** felt so bad with how enterprise was treating us (they even tried talking to enterprise for us). ****** ended up giving us a coupon to reduce what was still owed outside of what they paid us. I remember telling my husband "oh, they are really nice. Just call and tell them what happened. I'm sure they'll make it right." I never imagined we would've had to threaten legal action to get them to do the right thing. A few years ago we got a different service on our other car and shortly after, the engine was literally destroyed. The dealership said it seemed like a bolt, or something came loose and shredded the engine. A $10,000 fix that, luckily, our warranty covered. We always wondered if it was caused by them but wanted to believe it wasn't, and we really had no way of knowing. But I feel fairly confident that they did that as well. Mistakes happen, but to not own it and fight with your customers is disgusting. I really expected more from them, especially ******. KEEP YOU RECEIPTS. that's what saved us this time because they claimed they had no record of us going to them after the initial damage was caused or "they would've found it and fixed it." But we went two more times and had proof. I won't ever refer anyone to you guys again. I'm more disappointed than anything because I really loved that we could support a small business with really kind people running it. After this happened I read newer reviews and it sounds like they've done this before. AVOID THIS PLACE
  • Review fromRaymond S

    Date: 06/11/2024

    1 star
    To start off Im a former employee and it was never in my job description to lie to customers and all the products they sell like the oil cleaners they buy for $1 and sell them for $12.99 same with the engine flush they buy it for $1 and sell it for $79.99 never work for ************ if your white they do discriminate you for it all in all dont go to enterprise for anything unless you want your stuff broken

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