Complaints

This profile includes complaints for Pacific Rental Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Pacific Rental Management LLC

  4646 Ridge Dr NE Salem, OR 97301

• 

  Pacific Rental Management LLC

  Turner, OR 97392

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During walk through to an apartment last month, they had a mold problem in both bathrooms and they told me they were going to fix it. The mold is inside the toilets and the blame it on the water from city of ****** and I have friends living in that same area and they dont have mold in their toilets. The toilets are old toilets Ive email them about the issue to replace both toilets but the refused to do so. They are mixing chemicals and bleach to tried getting ride of the mold and its causing breathing issues. Now Im moving in the unit with mold in both toilets and I recently got vaginal infection just from using the bathroom when I was there to clean the unit.

  Customer Answer

  Date: 08/15/2024

  Hello,  
  
  I received your email regarding my complaint  
  ID ********. They came and changed both toilets. Thank you for your response back!
  
  
  ************************;
  

  
  

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NWPPM creates a hostile living environment by posting 24 hour notices for ANNUAL cleanin inspections, then will give you a two week notice for cause of termination if you don't correct it. with no prior warnings, they won't know on your door or send you a message you'll just walk out and see 24 hour notice, with 15 hours left. They've raised the rent and sent out notices, but my rental agreement hasn't ended yet, and they are already charging me the new increase. They have no email contact anymore, and the office irregularly open, so if you try to go in, it moght not ge open during office hours.

  Business Response

  Date: 10/30/2023

  To whom it may concern:
  ****************** has received 4 24-hour notices to enter in 2023. These notices are industry
  standard, but more frequent than the previous couple years during the ***** pandemic when
  all inspections were suspended. We are obligated to conduct an annual inspection for our
  property owners and HUD also elected to do an inspection this year, which necessitated entries
  to prepare for, conduct, and remedy findings from the inspection.
  The last cause of termination notice was sent on 11/10/2022. Since then, ****************** has not
  had any violations or cause of termination notices.
  Just before a scheduled rent increase took effect in October, we were informed that Mr. ************ lease (and lease terms, including rent pricing) did not end until 11/30/2023. We
  apologized for the misunderstanding, the delay in fixing the inaccurate rent amount, then
  corrected his ledger and informed him that he has a credit.
  Regarding the difficulty in onsite management availability, from September 27- October 4 our
  staff members were out due to illnesses. We regret the temporary inconvenience this may have
  caused our residents.

• Initial Complaint

  Date:11/15/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We rented from NWPPM. When we gave our 30 day notice, we looked at our contract to see if our deposit money can go towards last months rent. It did say in there unpaid rent. So we decided since we had a deposit well over our cost of rent that we would just have them take it out of our deposit. We then received a letter saying we had to be out by the 23rd of August instead of the 31st of August because we did not give them last months rent. So we were out by the 23rd. With a very clean house intact. I have several pictures to prove this. Now they are trying to charge me a very hefty cleaning fee and money for normal wear and tear on the house. It was in extremely good condition. I didnt have the keys in to the company until the 2nd of September. They never once asked for them. So now they are also charging me for rent until the 2nd as well. They never once called asking for keys or told me I had to give them to them. I thought they would rekey the house. I would like detailed receipts.