We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Prosthetic

Hanger Clinic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Prosthetic.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/01/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is a complaint against my local Hangar Prosthetics Clinic. I believe they are based out of TX, but their billing information is completed at my local clinic here in Salem. I have been working on a solution to my problem for several months. In June or July of 2022, my physical therapist sent a prescription for 2X bilateral reduction kits for my lymphedema (1 kit for the knees and 1 for my upper legs, for a total of 4 pieces) to the Hangar clinic. These kits are not custom kits per se, but are pulled off the shelf by the supplier pre-made by size/length. Hangar's procedure is to not order the product until I can see a fitting specialist, which my appt was in early Aug 2022. The fitter ordered the kits from the supplier at that time and Hangar called me to get co-pay. First, the ****** (Faith) had my copay wrong at 20%. I had to argue with Faith until she checked my beneft and it was 15%, but by then she had already charged me the incorrect amount. Since I caught it that day, the 20% was not charged with the bank, only 15%. About 2 wks later, I called Hangar to see if the order was on it's way, which it wasn't. They had not sent it off yet for pre-auth w/my insurance, so I had to wait even longer. Finally the kits were in shipment back to Hangar and an appt was made to pick them up at Hangar in Sept. When I got there, they only dispensed 1/2 of 2 kits as the kits were billed incorrectly. I had to go back down to show Faith in the front office, and she still continued to argue w/me. Finally the office manager showed the ****** how to correct the issue and I was dispensed the rest of my order. After I picked up the rest of my order, I still knew my co-pay *** was incorrect. I had paid $313.00 and after looking over my ***S, I judged I was due a refund of about $111.00-ish because each kit is only about $100.00 copay. Please see the attached PDF Doc for the entire complaint and the *** and receipt attachments.

Hanger Clinic is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.