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Business Profile

Tanning Salons

Tan Republic

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tanning Salons.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On may 9th 2024 I purchased a refurbished tanning bed from ***** ************ and his business Tan tech dba Tan Republic Rainbow. I paid Mr ************ $3500 for a versa spa classic machine and $1800 for a soltron s40 champ machine. Each had been removed from a location remodeled by tan republic. And were stored at a tan republic warehouse. I picked up said machine in a location that advertised tan republic on signage and trailers. I was assured both worked and were refurbished. After getting both machines home each was filthy, with rodent extremely and product build up etc. after connecting each neither worked. Multiple parts on the versa spa were broke needed replaced before it could even function. The Soltron to this day still doesnt work. After having a master electrician and certified bed tech work on it. Ive contacted Mr ************ to resolve the issue and with out resolution. There is no phone number anywhere online to contact tan republic corporate. I have filled out the online form for contact with no response. Furthermore I drove over 9 hours to pick up both machines and have asked to voluntarily drive the 9 hours back to return the machine and get my money refunded. Also with no response.

Tan Republic is NOT a BBB Accredited Business.

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