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Business Profile

Veterinarian

Salem Veterinary Emergency Clinic PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinarian.

Reviews

Customer Review Ratings

1

Average of 2 Customer Reviews

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Review Details

  • J. G.

    Date: 11/23/2024

    Our dog was seen at Salem Veterinary Emergency on October 27th, 2024 our experience was not a good one. The owner *** **** and the ******* ****** working were very unempathetic. We were required to put a "deposit" for services and I called later inquiring about a refund of our deposit. We were told someone came in with a copy of my invoice and claimed to be me. They were given CASH and now we are trying to get our money owed to us. We are currently working with them to try and get this resolved.

    Salem Veterinary Emergency Clinic PC

    Date: 11/23/2024

    *****, we are sorry that your dog had such a tragic emergency. During our interactions with your husband and mother, we did our best to care for them and your dog. Having never met you, the staff made an assumption when a woman called claiming to be you and asking to pick up your refund. The invoice presented was definitely from your dogs care, and the women appeared to be the appropriate age given wed met your mother. We have video from the interaction, and staff members who witnessed the incident. We set up a time several days ago to meet with you at the clinic Nov 25, once wed reviewed all video evidence from the mysterious woman claiming to be you. We clarified as such in our emails. The evidence we have found will be turned over to the police and we will resolve your refund face to face. 
    Again were sorry for your pets tragic emergency, and we are as concerned as you are that someone misrepresented you to us. Have faith it will all work out. 

    Salem Veterinary Emergency Clinic PC

    Date: 11/26/2024

    We successfully had our meeting in person with you and your spouse and mother as planned tonight. Thank you for reviewing the suspicious video with us. We were able to confirm that your refund is now completed. We will continue to seek out who misrepresented you to us. 

    J. G.

    Date: 11/29/2024

    This was a nightmare to go through and deal with this company! We were treated very poorly and the owner *** ***** had such a lack of empathy and compassion during this whole situation. We were given wrong names from the techs, told it was a case of he said she said theres some inside issue really wrong with this company and many excuses were made why they gave our money to a stranger out in the parking lot! BE AWARE if you dont get your money back or whats owed to you! This has happened to other people and we will never go there again!

    J. G.

    Date: 11/29/2024

    We did meet and get our money back finally, after almost a month since our dog was seen. The people who work here are beyond rude, lie and make excuses! I will never recommend them or ever go there again. I feel really bad for who ever else has gotten ripped off from these people and dont know yet. My credit wasnt even on any paper work I was given. A tech just mentioned it as my mom went out the door. So weird, especially with no paper trail of that credit owed to us. BE AWARE and make sure you get your money owed to you back! These people are shady!

  • Michele R

    Date: 04/14/2024

    While I am sure that many people have a good experience with this business, mine was not positive at all. I took my kitty on a Saturday and drove 1 1/2 hours one way to get there. While they did see her and give her fluids, the vet did not speak with me after her testing was done. They only provided me with one of the 2 x-rays, and I had a verbal agreement with the organization that I would cancel my dispute to my credit card with the understanding that they would refund me 50% of the total cost. It has now been almost 4 months and the dispute it still not taken care of. They did not credit my account and I was told on March 28th that they would be mailing me a check. It is now April 14th and I still have not received the agreed upon reimbursement. I would definitely NOT recommend them. They did not keep their word which is very important to me.

    Salem Veterinary Emergency Clinic PC

    Date: 11/26/2024

    We absolutely honored our agreement and mailed the check when we said. Because you moved, it took time to be forwarded to you. You confirmed and cashed it on April 16. 

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