Complaints

This profile includes complaints for Johnson RV's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Johnson RV

  41777 SE Highway 26 Sandy, OR 97055-9465

  
• 

  Johnson RV

  4105 Pacific Hwy E Fife, WA 98424

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/21/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought an ** from Johnson RV and picked it up on 04/12/2025. I took the ** on its first trip on 04/16/2025 and first thing a tire blew out. I got it to *** ****** and was informed the tires were from 2013 and due to broken bands in the tires they should not have been on the road because they were unsafe. First of all, I don't understand how a 2015 ** had tires from 2013. When I was signing the contract with them, they told me they were giving me a tire warranty at no charge. This whole escapade has cost me $1289.76 for a set of tires that should not have been on the road, thankfully none of my grandkids got hurt but could have. When I called them, they told me I didn't get the tire warranty because I didn't buy all their other options which the ** didn't need anyway. I feel they should have to reimburse me for the tires that should not have been allowed to be on the road because they were unsafe to start with.

  

  Business Response

  Date: 05/27/2025

  Thank you for bringing this matter to our attention. At Johnson RV, the safety and satisfaction of our customers are always a top priority.
  We sincerely regret the inconvenience Mr. ******** experienced with the tires on his recently purchased RV. After learning about the issue, our team promptly investigated the situation. Our Sales Manager, ***** ****, personally worked with Mr. ******** to resolve the matter.
  As part of our resolution, Johnson RV issued a reimbursement check in the amount of $2,661.29 to cover both fuel and tire replacement costs. Mr. ******** has since cashed the check, and we consider the matter resolved.
  We appreciate the opportunity to make this right and wish Mr. ******** many safe and enjoyable adventures in his RV.

  Customer Answer

  Date: 05/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for this complaint. However, since this complaint was filed our second trip in this ** resulted in the bedroom slide motor going up in smoke while we were in *******************, as well when we left the ******* on our way to take the ** to get repaired at camping world the water tank fell out of the back of the ** and was being drug behind the **. since this time I have been contacted by Mr. ***** ***** from Johnson RV who told me he was going to accept responsibility for the slide repair as well as the water tank repair. He also assured me that after camping world was done with the work on the ** that Johnson RV would go over the ** from one end to the other to make sure everything was correct and safe. My next trip is going to be in July and is going to be to ************** and I am praying there will be no issues in this trip as its a long way. I am going to take Mr. ***** for his word that he will follow through and complete this.
  
  Sincerely,
  
  **** *********

• Initial Complaint

  Date:10/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Johnson RV in ****, ** damaged my motorhome at entrance below door while it was in for warranty work from November 2023 to April 2024. I have an email from then Service Manager/******** ******* stating they will pay for it and this will be repaired at the expense of Johnson RV at no cost to me. They will either perform the repairs here or pay for a facility closer to me to repair the damage. This has no expiry. I took motorhome to Poulsbo RV in ****, ** on September 18, 2024 for recall work. I waited this long because the recall parts were in yet and I wanted everything done at same time for not losing time and money. Its a 2-hour trip one way and the price of diesel is not cheap I just needed recall and repair estimate done at one time and that is when Poulsbo quoted $1,978.09 to repair the damage.I asked in email to new Service Manager **** ****** and ****** ***** who is the assistant to Johnson RVs owner ******* Johnson and ****** ***** told me they will not mail me a check for the damage estimate in lieu of repair work because I am selling the motorhome. The motorhome is a 2023 Winnebago Navion.Estimate of Repairs from Poulsbo RV in ****, ** dated September 18, 2024 for $1,978.09 I responded in email to **** ****** and ****** ***** - If this happened to your motorhome - YOU wouldn't trust Johnson RV to do any repairs or touch it ever again - Johnson RV in **** is the one responsible for the damage to my motorhome in the first place and that they never even completed all the warranty repair work and they had it from November to April. I would like your help in them mailing me a check for Damage/Estimate repair.

  

  Business Response

  Date: 10/14/2024

  Johnson RV did damage the customers unit and we have agreed to take care of the damage in our bodyshop. We know the distance and fuel expense is an issue with customer and we further agreed to send a driver to pick up the unit to repair and deliver to the customers residence for no charge. We also agreed to repair the unit at no expense to the customer and we are ready to do so whenever the customer would like to have it completed. The customer just needs to call our service manager **** ****** and he will coordinate the pickup, repairs, and delivery whenever its convenient to the customer. Our company policy is to repair the damage and we will not send a check for the value of the repair directly to the customer.

  Customer Answer

  Date: 10/15/2024

   
  Complaint: 22406609
  
  I am rejecting this response because:  I would appreciate a check in lieu of repair.  
  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 10/19/2024

  We will still honor our promise to repair the unit. Just let us know when you would like to have the repair completed.

  Customer Answer

  Date: 10/19/2024

   
  Complaint: 22406609
  
  I sold the motorhome yesterday October 18, 2024

  I am asking Johnson RV that this offer to have motorhome repaired at Poulsbo RV in ****, ** be transferred to new owners at no cost to them as stated in emails as if it was me.

  There names are:
  

  ******* and ******** *****

  *************************** SW

  *******, *******; 98126

  Lorrie's Cell #:  ************

  Michael's Cell #:  ************

  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 12/06/2024

  We are willing to take care of the damage for the new owner. Please reach out to our service team if interested. **************

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a Winnebago Navion for 150K in 2020. In 2022 we noticed water dripping on the driver's head when in that seat. We took it in for Service and were told it needed resealing. We paid around 2000 to have it resealed. The leak persisted. We took it back and the service department said they found the leak and fixed it. It persisted. The light fixture above the driver/passenger cab started to fail and wouldn't work due to water. We took it back to the service **** and they said it needed resealing again. We asked them to also fix the light fixture (which required going to Mercedes for the underlying Spinter van servicing). They told us it was in the Mercedes shop and would be ready soon. Upon checking we learned the service manager had lied and it was never taken to Mercedes at all. He was fired, a new Mgr told us they would get us in queue for Mercedes. Months go by; finally we are told it is ready. We start to drive to pick it up, and get a call "don't come, we have found it is leaking" !!! The leak was again being fixed, insulation pulled out and dried, etc. Finally, today we were told it was ready. We drove to Johnson RV and upon starting up the ** and trying the lightingfixture...it doesn't work. !!! We left the ** to again be fixed by ******** (if it even was fixed previously- we don't feel confident trusting what we are told). The ** went in for service in February. It is now nearing last half of July. We have had no use of it all this year. We still are not confident they have actually fixed anything. We want resolution and the vehicle to be returned to us in good operating condition. We have had two other problems- a seal around the blackwater rinse inlet broke and soaked our cabinet...we paid to have it repaired. Also the onboard refrigerator quit after about 18 months. We paid to have a new replacement put in. This seems like it is bordering on the "lemon law" criteria. It is beyond ridiculous.

  

  Business Response

  Date: 09/09/2024

  At Johnson RV we strive to give our customers the best experience possible. In this case we fell short of that goal. The repairs are now complete. Johnson RV paid for the repairs performed by ******** and delivered the unit back to the customer. 

• Initial Complaint

  Date:05/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I Had roof and front end replaced on trailer in feb 2023 at a cost of $13,000, with an additional $5000 worth of upgrades installed. By november 2023 the front end was leaking so badly that there was mold growing on both front inside corners and the front end was swelling. I returned the trailer to them at that time to have it repaired. After months of back and forth, sending it to multiple places and multiple different service managers they are now saying they will not repair the damadge.

  

  Business Response

  Date: 06/25/2024

  The service work agreed upon and paid for was completed in February 2023 almost a year and a half ago. It is important to note that during the execution of this work, our team documented existing damage, indicative of the age of the unit. We provide a 90-day warranty on work performed by our service department. However, the current damages observed on the unit are unrelated to the repairs previously carried out. Consequently, Johnson RV is not liable for any further repairs on this unit.

  Customer Answer

  Date: 07/09/2024

  I apologize i missed the response email.
  
  The assertions of johnson rv entirely inaccurate. I had them complete any work they saw fit to make sure the unit was in good shape for use. I brought it back to them after only 7 months. They were the ones to hold onto it until only a few weeks ago doing absolutely nothing in the meantime including communicating with me as to what needed to happen. This is the first I am hearing of a 90 day warranty. I believe on a job this big there should be an implied warranty if at least a year.
  
  Thank you *******
  

  
  

  Customer Answer

  Date: 08/13/2024

  Hi ******,
  Johnson RV and I reached an agreement that I am happy with.
  

  
  

• Initial Complaint

  Date:05/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped off my 5th wheel for consignment March 17th 2024.I had a inspection from mechanic on conditions of 5th wheel before I dropped off at consignment place.Pick up 5th wheel on May 17th 2024. Made arrangements with ***** to ensure everything is ready because I am on tight schedule and traveling over 6 hours one way.As I'm already over 4.5 hours into my trip, ***** texts me that they lost my keys and if I had the spare on me. I said no. ***** said they would find the keys.After I check in with the front desk and the person on duty tells ***** I am here to pick my my 5th wheel.I was told to wait for *****. She is on her way down.***** texts me this **************** manager never did find the keys. If you make a copy of your keys at home and send me a bill, I will get it covered."What...I just drove 6 hours and I get a text with this. The service manager sees my wife and I frustrated. Gives us the master key. Now they RV place is closing and I am 2 hours behind with a 6 hour drive.I tow the vehicle to my destination and inspect the interior of the 5th and have found tremendous damage to the rear cabin bunk house door / frame and master bedroom sliding glass doors. Not only did my keys get lost but I got a lot of interior damage that occurred while in Johnson RVs possession. The check out processed was horrible because Johnson RV was closing. This is unacceptable and I want to discuss this matter with ownership before I consult with my attorney.

  

  Business Response

  Date: 06/13/2024

  At Johnson RV we strive to give our customers the best experience possible. In this case we fell short of that goal. We've offered to compensate the customer for the damages incurred while their 5th wheel unit was in our possession and pay for a replacement key. We have not heard back from the customer at this time but would welcome the opportunity to resolve this matter to the customer's satisfaction.  

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new Storyteller Overland ***************** from Johnson RV Fife on 2/28/2024. The day prior, this vehicle received service for contaminated fuel. We were assured that the vehicle was completely repaired and roadworthy. Two days and 59 miles later, the engine started misfiring, rendering the vehicle inoperable. We have since discovered that the initial repair for the contaminated fuel was not performed at a manufacturer recommended shop, that aftermarket parts were used, and that the manufacturer recommended procedures for contaminated fuel were not followed. This has the potential of putting the manufacturer vehicle warranty at risk in the future.Johnson RV Fife has agreed to facilitate and pay to fix the current malfunction, however, the repair is likely to be extensive. We have not received anything but anecdotal responses on how this will effect the vehicle warranties. We feel that we have paid a new car price for a vehicle that Johnson RV misused and knew was fundamentally damaged. We have requested that Johnson RV or Storyteller Overland repurchase this motorhome for us or offer a replacement. Thank you.

  

  Business Response

  Date: 04/23/2024

  ****************** recently acquired a new unit from our company. Shortly after purchase, he encountered an issue wherein the check engine light was on. We immediately offered to facilitate the diagnosis and repair of the unit at an authorized ************ center.
  
  Despite our readiness to resolve the situation, there were numerous discussions with ****************** over a period of approximately two weeks before he agreed to allow a towing service to transport the vehicle to the **** dealership. The necessary repairs were completed by the ************ team within three days, and the unit was returned to ****************** without any cost to him.
  
  We are pleased to confirm that this incident has not affected the warranty of the vehicle, and ****************** is now able to fully enjoy his new RV.

• Initial Complaint

  Date:09/29/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought an rv that was not in the condition they promised to have it in. In addition it took them 3 weeks to have it ready but it looks like nothing was done. I just received it yesterday and the rv was filthy with multiple rock damage to the front hood - they were supposed to repaint it. That was not done. It was just filled in. The tires need to be replaced they were supposed to have a lot of life left. They arent in the condition as described. The pantry is all rusted and needs to be replaced. The metal sink holder has stains and needs to be replaced. The carpet has stains and needs to be professionally cleaned or replaced if the stains cannot be removed. They were supposed to clean and detail the rv and didnt. The shower hose was not fixed and does not work. The generator was not serviced or filter replaced. The filter is filthy. I paid ****** because they promised me it would be in pristine condition with everything fixed and serviced. This is far from the case.

  

  Business Response

  Date: 10/10/2023

   

  Hello. It appears that ************** is currently working with our service manager ************************ Customer has been happy with the communication thus far.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of 2023 I purchased a 2017 Hymer Carado axion from Johnson Rv. I received a walk around in the show room (basic how things work)....I did the paper work (finance and after saying no to the extended warranty (as I did not want to finance that amount for 15 years or whatever my term was but rather pay it out right so I purchased a plan from Good ***)...after saying no a million times the finance gal said "well this company has filed bankruptcy so your parts will be crazy expensive. I was handed my keys and they pointed to the rv now In the parking lot. I got in the vehicle and I had no idea how to start as simply turning the key wasn't working--10 minutes later I was on my way.. I chalked this up to not know if an rv was different then a car and nobody came out with me (which was odd to me as every time I purchased a vehicle( new or used) I was walked out to the vehicle and watched as I drove my "new (or new to me) vehicle....this was not the case here and people were right inside watching me try and get this started snd nothing was said or nobody came out....$70,000 vehicle!!!! Ok March weather stunk and April not much better....May, I made an reservation to finally take it out. I took it to top off gas tank and I couldn't get it to shut off and when I did I couldn't get keys out....finished there, drove home and same thing could not get it to shut off and when I was lucky enough to, I couldn't get the key out or it would come out but was then stuck in auxiliary mode and that would drain my battery. I reached out to Johnson RV and the first words in the chat "you didn't buy the extended warranty and they suggested I contact a dodge dealer-I took it to *********************** of Olympia. Results of diagnosis was ignition switch I told Johnson RV and again first words were about extended warranty!!!! I told them I have one but that's not covered- she said ours covers it! Again a $70,000 vehicle and this is the treatment I am sure they knew about this deficiency!

  

  Business Response

  Date: 06/07/2023

   

  
  Customer elected not to purchase the extended warranty with Johnson RV.
  Instead, customer states they chose to purchase a warranty with a different company Good *** - not Johnson RV.

  Also, it's an industry standard for RV dealers not to do chassis work & to instead direct customers to the nearest (chassis) OEM dealer.

  Customer Answer

  Date: 06/16/2023

  purchased what I thought was a used 2017 class b RV (conversion van) on March 4 of 2023. In Fife Washing-Johnson RV. (2017 Hymer Carado Axion) It took me 10 minutes in the parking lot to get it started (new purchases and nobody came out with me)....prior to leaving for the parking lot the finance gal said to me since this company filed bankruptcy and closed, your parts will be very expensive so don't call me when it breaks down. (This was said due to me rejecting the extended warranty as I purchased one from Good *** prior) Also at this time I was handed a key and several fobs which they said only needed to be programmed and my local dodge dealer could do that for me for free. Drove back to Olympia and as the weather in March and ***** was terrible the rv just sat there (mileage can attest to this). Made a camping reservation for may 31st. Drove the rv to the gas station to fill it up. I was not able to get the engine to shut off...thought I got it off , but much to my dismay I had yo complete the gas up with engine running. I drove back home and again could not get it to shut off (key even came out while it was running)...I could get the key out finally, but the vehicle was stuck In auxiliary (battery still on). I texted Johnson RV and they asked if I shook the steering wheel....then said was given a video which showed a guy sticking a small s**** driver in the steering column-nope not doing that! After a while they said for me to call a number which was ************-I live in ******* so I called *********************** and they were able to get it in. (This was on a Thursday May 31 my camping day) *********************** ran their diagnostic tester on it and it needed a new ignition switch Installed $911.54). When they emailed my copy of the billing I noticed it said 2015, I called to ask why my bill said 2015 they said that is the year the *** pulled up would check it again and again it came back a 2015. My title registration insurance and my loan all show a 2017 vehicle?

  Desired Resolution: 

  Billing Adjustment

  
  

  

  Business Response

  Date: 06/26/2023

  First complaint was closed out by the BBB. This is ****'s 2nd (same) complaint. (We will respond with our same response.)

  Customer elected not to purchase the extended warranty with Johnson RV.
  Instead, customer states they chose to purchase a warranty with a different company Good *** - not Johnson RV.
  
  Also, it's an industry standard for RV dealers not to do chassis work & to instead direct customers to the nearest (chassis) OEM dealer.

  Customer Answer

  Date: 06/26/2023

  I would like to add to my complaint-  they sold me a 2017 as all my documents (sales) show which is the year my loan, insurance, and extended warranty have per sales documents.  As previously stated it had to go in and get fixed and *********************** told me truck is a 2015.  I was getting a new Fob/key so I had to present my registration, ************* manager said your registration shows this as a 2018!!!! I bought a 2017.  I contacted Johnson Rv their words were "you got a better deal than we thought". My extended warranty wants a doc with 2015 on it to correct my policy and I don't have one....I have asked the sales manager to take this back and make me financially whole-no word!!!!

  *************************************;

  

  Business Response

  Date: 07/10/2023

   

  This is a duplicate complaint that has already been addressed.

  

  Business Response

  Date: 08/07/2023

   

  **** no longer owns the *** as it appears she has traded it in at a car dealership for a car (Kia).

  With that being said, we went above and beyond with ****. We paid for ****'s ignition switch, even though it wasn't our fault & not our obligation.
  **** turned down the Johnson RV Warranty, & instead, bought a warranty from a different ** dealership.
  Instead of our competitor having to pay for the fix, we went ahead and took the loss and paid for her ignition switch.

  Also, the c****** year on an ** 'does not equal' ** Manufacturer Model Year.
  For example, Hymer buys the chassis (Dodge/Ram) & then uses that chassis to build out a Hymer **.
  The year of the ** is not the chassis year, but instead is the *** year from Hymer - after they build out the **.

• Initial Complaint

  Date:05/31/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2023 Roam camper at Fife. I am handicap and need to have a garage put in hand controls in April. It showed up with a fractured windshield. A crack through the wiper area during the time at Johnson RV. They decided to replace the windshield. Will take 2 to 4 weeks to get into stock. Not drivable with this type of crack. Found out that the windshield came in last week. I cannot get a date when they will repair the vehicle. The sales person will not give me a contact name. Service does not answer the phone nor return my message. The sales person said it must not be moved for 24 hours after being replaced so it may take awhile while they come to the house. Every glass windshield company I have spoken too does not understand that time frame. After weeks of trying to get info I am going this route to see if I can finally get my brand new vehicle repaired so I can use it.

  

  Business Response

  Date: 06/07/2023

   

  The windshield just arrived & is scheduled to be replaced tomorrow.

  Customer Answer

  Date: 06/07/2023

   
  Complaint: 20126600
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********************

  Customer Answer

  Date: 06/09/2023

  The windshield has been repaired. The installer stated that not everything said by Johnson correct. But, none the less the windshield is repaired. The small parts missing in the vehicle I will take care of.
  

  
  

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased the Coachman Galleria 24T in July 2021.We paid $160,000 for the ********************************* Galleria 24T.We also purchase and extended service warranty for $3,500.I have had the worst experience ever with your the JohnsonRV ***** service department. They do not return my calls! *** owned the Coachman Galleria for 2 years now and have never gotten a call back from them! Ive had so many issues with it that Ive had to depend on the internet/YouTube users group for help. Why did I pay $160,000 for this with extend service warranty for an additional several thousands of dollars?!? I am beyond frustrate as the air conditioner has never worked for **. I had vacation scheduled and so many reservations at campsites that we can go to because it is now in repair shop at the JohnsonRV in ********. My wife and I thought we had bought the top of the line class B RV but it hasnt worked right and feels like the worst investment of our lives since it has never worked right!!!! I have called your ***** ************ more than 20x (probably and understatement) and have NEVER received a call back. I even called your sales department and they said they would hand deliver it to the service manager himself so that I would be sure to get a call. That was 3 weeks ago!3 weeks ago I took it to the Johnson RV in ********. I has been sent back and forth to ******** and the Johnson RV store and is still not done. They said they are waiting for parts that will take another 3 weeks!!!!!! There have been so many problems and this is just some of the problems I can recall:1) Air conditioner has NEVER worked 2) The disconnect to start the generator shuts off on its own we have to turn it on and off several times for it to activate.3) No hot water from the hot water heater 4) Inverter issues 5) When plugged in to 220 power at a camp site the heat and power goes out randomly 6) sliding door will not unlock using key fob. It worked for the first year but just started not working 7) water tank sensors not working It was working for a while but now it is showing as empty even when its filled to capacity with water and this includes the black tank and the gray tank.

  

  Business Response

  Date: 06/02/2023

  Issue #1
  Vehicle had multiple symptoms due to a faulty solenoid that caused the panel to shut off and tank sensors to stop working.
  This part has arrived, has been installed and tested over a 2 day period without issue. (Fixed.)

  Issue #2
  House AC issue high and low pressure switches are on order and we were given an initial eta of 2-3 weeks.
  Requested an update from supplier will not hear back until Monday.
  
  We are making arrangements for one of our sublet workshops to perform repairs as soon as parts arrive.
  Customer is being updated ***** in service and we will reach out again on Monday to confirm ETA on AC switches.