Auto Repair Equipment
Turbo Charger Systems IncThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Turbo Charger Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
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Initial Complaint
Date:05/02/2023
Type:Service or Repair IssuesStatus:UnresolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Won't even provide me a receipt for repairs he made me pay cash for. I drove all the way to his shop as he told me the repairs to my turbo were completed. I showed up to find out that the solenoid I had approved to replace was not installed. The guy helping me said I had to pay for the part before they could order it? Why not tell me that before I drive an hour to pick up the turbo? I would have gladly paid him for it so he could install it and have a completed turbo when picking up. Instead, I was forced to install a part that I paid him to install. I have been asking for a receipt now for a few weeks with no response. I emailed, text messages and left a voicemail. Make sure to get everything in writing if you decide to work with this business. He quoted me $600 plus parts. I agreed. Then he sent me an invoice for $1,150. I called asking why it was that much. He said well I told you it was $600 plus $300 for some part in the turbo that is needed every time. He did not tell me this. If so, why would he have ever mentioned $600. He should have sold it as $900 plus unforseen parts. I mentioned this to him and he told me to stop lecturing him, he's old enough to be my dad. I think Ken should stick to building the turbos and leave the business side to someone that knows how to bid jobs and work with the general public. Beware if you use this business as you will likely be frustrated in the end. Not once did he tell me I had to pay cash. Only when I asked him about the billing did he then say, now I am requiring you to pay cash and retracted the invoice he sent to my email that allowed me to pay with a card. Pretty shady business practices.Business Response
Date: 05/02/2023
1. He did receive paperwork.He is not being truthful. He just did not print it out prior to expiration. All paperwork expires at the end of each week to prevent book-keeping problems.Unfortunate that nothing here in *****'s complaint is remotely truthful. ***** went ballistic on me very early during this event and profusely apologized via text multiple times that he did and stated he was having several bad days at work. What we have here is an individual whom cannot control his anger. He definitely has anger issues as well control issues.
2. If we are uncomfortable with a given companies terms and conditions we move on to the next company where we are more in alignment of that companies' terms and conditions, not go on the attack verbally abusing and being dishonest. I considered calling law enforcement to ****** him from the premises. Some may read this and think geez what's really going on here? Well, when customers take an attitude of entitlement and attempt to force their terms and conditions on companies by yelling, swearing, and threatening things go south pretty quickly. When an individual acts as if they own your company and attempt to tell you exactly how you will do things its truly best they move along to be abusive to someone else.
3. It happens often anymore.Men think if they bully you enough, yell at you enough, then threaten internet reprisal if they sense they cannot manipulate you they go into attack mode. It truly is nothing more than a sign of the times. When we receive a stellar product that is custom built unit that works quite well and we receive it in a highly timely manner then as well at an extremely competitive price we usually go away very pleased. Not anymore. We complain over every perceived injustice real or imaginary. It is so bad that rest assurred the "Vetting" of customer base is actually a full time job now days far more often than one might think.
4. I know dozens and dozens of company owners whom tell me the same thing anymore. Non stop abuse and dishonesty is about mainstream now days. I will include the screenshots so you can view his unstable behavior yourself. Businesses have to deal with extremely unruly people now days and when they become verbally abusive and argumentative as ***** did quite early in this event? Well we rapped things up as pleasantly as we could no thanks to *****. Customers truly should learn that remaining proper, polite, and honest goes an awful long way. Fit throwing,anger, and rage have zero place in the civilized public realm.
5. It is very common for a customer to install a *** Control Solenoid. It is merely 1 bolt. It slides into the turbo with basically no effort (30 to 60 seconds accomplishes the task)What is fairly surprising about this portion of the complaint is that warranty states a licensed technician shall install the turbocharger and ***** has zero intent of hiring one. He has full intent of installing it himself of which he already has. You notice zero complaint about runnability. Just fussing because his need to control and manipulate was so overwhelming he cannot see the fact he received an excellent product in a very prompt timeframe and excellent customer service.
6. As a matter of fact it runs better than it did prior to hiring us. If he did hire a licensed trained technician that person could accomplish the task with his eyes closed its that easy. What we have here in all truth is a person with anger issues. So we see ***** complain about installation of something easy enough a grade school kid could install the *** solenoid easily and successfully, yet he installed his turbo which is truly the hard part of this equation. Very *** and peculiar one might say at best.
7. With the nation coming off of Covid and all the supply chain issues it's rather difficult to find genuine ******* parts in the current climate. Sometimes it takes several weeks to even locate this exact part as ******* (the manufacturer) is actually on national back order currently as I write this response (5-2-23). Please call any ******* distributor and find out yourself. These things are quite out of shop owner and repair facilities control. I had to scour the nation to find a genuine *** control solenoid as I will not sell counterfeit parts that have an extremely high failure rate. When you deal with us that is exactly what you can count on:genuine parts and nothing else. We have a great reputation for exactly that. We have for 25 long years. Our high standards have taken serious challenge over the last 3 years as most as well have whom build using genuine OEM parts only.My youthful competitors shop Alibaba dot com and that's a whole other issue of true problematic nature unlike the conjecture being foisted out here.
8. Complaining about driving?Really? Why? We all drive every day to facilities as that's part and parcel of normal life.
9. Is it my job to detail every last potential? Every last issue that could or could not arise? No, it is not my job. ***** merely bought an auto part which clearly states in the paperwork he pretends he did not sign, as well that he did not receive:a licensed professional mechanic is supposed to be performing the work not him.Had he followed instructions and followed guidelines we would not be here talking. That is why trained licensed professional mechanics exist. If we cannot afford to hire things out that we are not competent enough to perform,perhaps we should consider cheaper vehicles to drive instead of the most expensive that exist.
10. Regarding getting everything in writing as ***** states? I have more paperwork that you will sign (pages and pages) prior to my company even touching your product. No signature?No work...period. We learned this decades ago so once again we have continued dishonesty here on the part of *****. A true shame actually. Prior to this absurdity I am addressing here we had an A Plus Rating here at the BBB as well accreditation which is a higher level of earned trust. So this complaint is 100% an invalid attempt as well nothing more than vindictive evidence of everything I have stated here.
11. Regarding pricing: if a customer does not listen when I speak then that is out of my control. After 25 long years of saying the same boring speech regarding pricing rest assured pricing was discussed repeatedly. I actually told him probably 4-5 times as it became very evident as ***** repeated what I said back to him several times to truly manipulate my words. that don't fly around here. In the future those who try to play that game will get asked to leave and we will not provide service nor sales to an individual as this.
12. ***** argued and tried to tell me how he did things back at whatever parts department he works at. He is more than welcome to attempt that. I told ***** this company is not that company and he is welcome to run things over there any way he wishes. He however does not own this shop so that will not be happening. It's amazing how often modern-day customer base tries to coerce their agenda upon you in this area. It is quite simple: if you wish to set terms and conditions then you either rise to the top of the food chain into upper management or you start your own company. It is not rocket science yet here we are.
13. Regarding paying in cash?Really? I want to nearly chuckle over this portion of this absurdity. Is it against the law to require cash payment? Let me help you out here: no it is not. Again it is a term and condition of conducting business. Now imagine with the level of entitlement. argumentative nature I have described here had I allowed payment via emailed invoice we all know ***** would have charged his card back as well left this complaint. When a customer does as I have described here then the business owner does real well to require payment as I have or else I would be working for free. One might be a bit surprised how often this very practice is performed intentionally.As business owners in this climate one must be as "wise as a serpent and harmless as a Dove". It is a sad statement of affair but a factual one. Running shop in the 1990's was fun...now it's not fun. It is a true nightmare wondering what horrible indiscretion, what blatant lie will get told, what time will be wasted dealing with this adolescence? You just never know anymore.14. The same nauseating speech I refer I give to EVERY customer is just this: A. Journal bearing: $400 plus parts ************ bearing: $600 plus parts. C. Electronic VGT or ***: $600 plus parts. Its always the same, it never changes. It is exactly like repairing a motor. The unit must be torn down, cleaned partially to enough of a degree to inspect and perform critical measurements, prove or disprove the nature of the damage or it's absence to do a thorough and complete as well accurate repair.It cannot be done shy of 100% dismantle of the turbocharger. Nowhere in the process is anyone obligated to pay, receive service, nor sales prior to signatures placed on paperwork. Signatures were given by *****. So in conclusion of the matter this complaint is nothing more than an angry response to not being able to be in control of this repair event and not being able to manipulate the event.
15. One must ask why does a customer think he needs to control a repair of which he cannot perform himself?Why? He don't. He needs to merely cooperate with the information given, ask questions, listen, make choices based upon the communication given, then sign his paperwork and let the repair commence. $1150 for a repair bill on a late model diesel pickup is pennies. Diesel pickups are very expensive to repair. Some turbochargers cost up to $10,000.00 so this was a drop in the bucket.
16. Viewing my response as many may: I must ask one question. I have thoroughly, truthfully,exhaustively addressed every dishonest claim made in this complaint.Do I strike you as an individual incapable of effective communication?17. Please view attachments 1-3 and you will see the entire level of hostility admitted as well the fact he did receive the very paperwork and signed it that he stated he did not. This sort of blows holes in his false claims.
18. Have a nice eveneing.
Customer Answer
Date: 05/02/2023
Complaint: 20009530
I am rejecting this response because: The owner did not provide me a paid invoice. I would like that along with warranty terms of the repairs and I'll consider this closed.
Sincerely,
***************************Business Response
Date: 05/03/2023
I am not surprised he rejected the truth on the matter. He is as dishonest as they come. ***** has an agenda People like this cannot be honest after spending enough of their life being dishonest in other areas and with other people. Its learned habit. Truthful people do quite different than what is being performed here.Business Response
Date: 05/22/2023
We have responded multiple times. So, your claim that we have not responded is about as false as straight up lying. Your clever spin on the English language is oh so real and thorough. What you are attempting to do is force me to do that which is not going to happen. You are condoning elder abuse by customer base by doing what you are doing. I am technically senior citizen and the individual involved here with his bogus claim has been proven I already satisfied requirements and proved it. He even admitted he has what he needs, y no one at the BBB seems to care enough to sort through the details and find exactly what I am saying. He got very hostile, and screenshots were left on the original response where your system is having an imaginary meltdown I am not cooperating. Your accreditation actually does absolutely nothing as I have attempted many times to get something from the money, I spend with you. I have never received not so much as one second of representation from you. Nothing. That is fraud on your part and misrepresentation period. You folks can live in your fantasy land that's fine but don't lie. You folks have zero clue regarding reality, and you actually don't care. You are indoctrinated on how to deal with businesses and its pretty sorry. You should care about only 1 thing: TRUTH. You don't care remotely. When you let a customer become hostile to the point of requiring police intervention you have gone off the rails so badly the next thing, I imagine is you will tell a business owner to die peacefully after being attacked and hospitalized. Where exactly does the BBB tell an individual they are out of line? When the customer in question kills someone. We are fast approaching that day and time. You should be3 ashamed of what you are trying to do here. Absolutely disgraceful but that is what you folks do. You are complicit and ruining the marketplace, not improving it.
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