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Business Profile

Heating and Air Conditioning

Columbia NW Heating OR, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Heating and Air Conditioning.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired this company to do a repair on my ac unit based on Home Depots "preffered contractors" recommendation.The first technition that came out determined that the control board for my system had burned out and the entire system needed replacement. While I was scheduling for the sales appointment the tech said he did me a "favor'. He was able to rig my ac to run by using electrical tape to bypass the emergency shut down switch. He told me "hopefully this will last until we can get the new unit installed".What he didn't tell me was that if something happened the unit it would not shut itself down to prevent further damage.3 days later after running 24/7 on 98degree days the condensation pump could not keep up with the unit and could not shut unit down. Instead. It created a flood in my garage and destroyed property.Home depot accepted responsibility as they sent them to my home. They even filed a claim with their insurance company "*******".After weeks of run around, ******** kicked issue to Columbia nws own insurer.Federation. They dismissed my claim stating their "investigation" shows their insured as not liable. The guy basically called me liar and said the tech did not leave with anything running. They also made several false statements about my unit that I have direct proof refuting.No inspection ever happened. No one ever even came to my home to view unit OR damage other than the company in dispute. As I was in contract, I went ahead with the install. Manager *** made it seem like he was actually going to do something to resolve the situation..but apparantly that was only until my payment cleared. Currently, the install they did has failed inspection due to electrical issues and wrong sized safety drain pan put under unit. Inspector said entire thing needed to be removed and redone. I have heard 0 from them.how many opportunities do I have to give them to fail?I will be filing a suit against them, insurer and depot can come along with them.

    Business Response

    Date: 09/09/2022

    This project was performed via ************** and we are the Service Provider.  In this instance, the customer reached out to ************** to report the incident.  ********** asked us to forward to our insurance carrier, which we did.  ************** claims rep and our insurance company's claims rep did their investigation.  The claim was denied based on what they evaluation.  I am assuming the customer has had conversations with each of them.  We met with the customer prior to the install, and asked if he wanted to delay or cancel the installation, in which he said he wanted to move forward with the scheduled date.  We communicated the claim for water and the installation were separate, and we were leaving the claim up to the claims adjusters.  As far as the installation corrections, the inspector indicated there were two minor things in question he would like us to take care, which we agreed.  At that point, we have reached out to the customer many times via phone and text and are not receiving any response.  We would still like to take care of the permit items, if the customer will return our calls, and allow for that to happen.  We understand this can be a frustrating situation, and are doing or trying to do each task requested.

Columbia NW Heating OR, LLC is NOT a BBB Accredited Business.

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