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Business Profile

Eyelash Extensions

Lash Etiquette

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Eyelash Extensions.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had an appointment on Thursday. ********* did not finish lashing me because she ran out of time. She said she would NOT charge me since she did not finish. Told me to come back Monday to finish. Made me see a different lash tech who did a poor job and took 3 hours. The tech wanted to charge for a 2 week fill. I told her i had been in 4 days earlier and ********* did not finish lashing me so it was only a 1 week fill. Tech argued. The manager agreed with me and I paid for the 1 week fill. Today ********* texted me and was rude saying i owe for a 3 week fill and sent me an unjust invoice. I was never told they were charging me for 3 weeks and I never agreed to it. It is unlawful for them to tell me its a 1 week then at checkout demand me to pay for 3 weeks. This invoice needs to ve voided and the business should inform customers about their policy BEFORE the service, not scam people and try to overcharge them afterwards. They sign says the prices for lash fills per WEEK, not amount of lashes used. I was scheduled for a 1 week, I came back within 4 days, I paid for a 1 week fill. ********* was unprofessional to text me and demand more payment. This invoice and the business practice towards me was unlawful and inaccurate. I have screeshots of the texts to prove it. As well as a witness, my spouse was there and will deviry exactly what happened at the lash appointments.

    Business Response

    Date: 06/27/2023

    After verifying with my staff, the manager did in fact approve the charge of a One Week Fill in the amount of $40. The invoice of $52 will be voided.

    Customer Answer

    Date: 06/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************

Lash Etiquette is NOT a BBB Accredited Business.

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