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Business Profile

Gymnasium

Anytime Fitness Silverton

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gymnasium.

Complaints

This profile includes complaints for Anytime Fitness Silverton's headquarters and its corporate-owned locations. To view all corporate locations, see

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Anytime Fitness Silverton has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:04/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in to ask about getting a membership at the gym. I was told because my mom had one for me the year before I can use that. It would be $29 per month because I was still a student. I asked to please update my billing information as I was now the responsible party. I was given a form to filled out to do so. When I called last week to cancel I was told I sign a 1yr contract. Since I did not remember signing anything I asked for a copy. Thats when I noticed the form I used to update my payment info was now being used to say I had a year contract. When I and my mom pointed out someone had rewritten over the 2022 to be 2023 we were both both of course otherwise we could have not allowed a year contract! When I was there on 12/05/22 I did not agree on this. Someone in the office changed it. Which I see as fraud and misinformation. Also they have been charging my moms credit card rather than mine. We got a called back last Friday but now they want $50 + $29 as they say they are being nice I dont want this happening to other people.

      Business Response

      Date: 04/25/2023

      Please see attached

      Customer Answer

      Date: 04/28/2023

       
      Complaint: 19911043

      I am rejecting this response because: ******************** left out details and continues to think that changing dates on contracts is ok after a consumer has already agreed on something else.

      Sincerely,

      *****************************

      Business Response

      Date: 05/11/2023

      Please see attached.

      Customer Answer

      Date: 05/15/2023

       
      Complaint: 19911043

      I am rejecting this response because we are just doing circles. As previously stated ****** and ****** did not come together in the 1st signing in 2021. Not sure why this owner keeps bring it up. This part was not in argument. We know ****** sign that and kept our part. Only reason why we brought it up is because owner claims they cancel membership automatically after a year which is a lied and we provided  proof. 

      2. She did commit fraud when she told ****** all she was doing was updating billing info on 12/05/22 and instead Changed it to 1yr membership after ****** left.  Now she calls it misunderstanding not fraud!  We did not say gym keeps taken funds from account. (Which actually were also doing wrong. They kept charging ******* credit card rather than ******* card) Gym had no authorization from *******. However, when ****** went in and told that to the owner she said that was ******* problem because it was your daughters acct. to figure it out with her.  Since ****** called credit card and asked them to stop those transactions from happening. As the gym did try to take another payment on April 3, 2023. (After ****** told gym to please stop!) attach is the current dispute as requested by owner.

      Sincerely,

      *****************************

      Business Response

      Date: 05/23/2023

      Anytime Fitness
      PO box ****, Silverton OR 97381
      ************

      ID: ********, *****************************

      To whom it May concern:
      This account has been closed.  

      In Health

      ***************************
      Anytime Fitness
      ************

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