We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

Einstein Pros

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Complaints

This profile includes complaints for Einstein Pros's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Einstein Pros has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Einstein Pros

      Sisters, OR 97759

    • Einstein Pros

      671 NE Greenwood Ave Bldg 1 Bend, OR 97701-4513

    • Einstein Pros TV, LLC

      3527 S Federal Way Ste 103-433 Boise, ID 83705-5204

    • Einstein Pros

      618 NW Glisan St Ste 202 Portland, OR 97209-3778

    • Einstein Pros

      13540 Lake City Way NE Ste 7 Seattle, WA 98125-3665

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/15/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tankless water heater was installed by Einstein Pros on December 3, 2020 with manufacturer's five year warranty on parts. The heater began to signal errors in July 2022 and Einstein Pros were called to evaluate and fix. The technician who appeared said that the error code signified that two parts needed to be replaced, he didn't need to look at the unit but the parts would have to be ordered from manufacturer. I mentioned that the unit was under warranty and he said he would investigate. On August 11, 2022 a serviceman appeared to replace the parts and billed me for $389.60. I inquired about warranty coverage and he called the shop and then told me I'd have to submit the repair to the manufacturer directly to be reimbursed. I received the invoice on August 15 and called the manufacturer to begin the process for reimbursement. It was explained to me by the manufacturer that in order to honor the warranty, the repair people would have had to perform a diagnostic evaluation with the manufacturer's participation and then the parts would be provided. Since that was not done, the warranty could not be honored. I called Einstein Pros to complain about this and was offered nothing in the way of resolution.

    Einstein Pros is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.