Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/04/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 4, ****************************************************************************************************************************** the past that has been taken off the market. On December 6, 2022 I received an email from *******************************, Client Relations Manager in which she explained that they only do business with medical practitioners. I contacted my personal physician, ****************. She called and asked at Freedom to Formulate on December 15, 2022 if they would make the specific formula for me that I needed. She was told to have me call *******************************, which I did, because there was some confusion as to what the formula was. I called ******************************* on December 15, 2022, and she explained that she could make the compound for me, but one ingredient was not in stock at their company. She explained that they would have to buy a large quantity, perhaps a kilogram or more, and they would not want to buy it just for my one order. I offered to pay for the said large quantity of the missing ingredient to complete the order, and she said she still would not complete the order. I asked if the reason was that she just didnt want to keep it on her shelf, and she said, yes.

  Customer Answer

  Date: 01/26/2023

  When I contacted this party they informed me that I needed to have a doctor ********* what I was asking for. I asked *************** at ***************************************, ***************************************************************** to call in for the nutritional supplement to be ordered for me. *************** call and said that she had spoken to them, and that they had requested that I call them. I called and was informed that they did not have one of the ingredients. (Twinlabs and GNC in the past both offered a nutritional supplement with these exact same ingredients, and I had found it beneficial to my general well-being) They offered to make the supplement without the missing ingredient and refused to allow me to pay for a kilo of the missing ingredient, so they could send me the supplement as the Doctor ordered.

  Business Response

  Date: 01/26/2023

  Hello BBB,

   

  We are exclusive to licensed medical practitioners, here is correspondence between myself and ************************* where I let him know. Also, we do not carry certain ingredients that he was asking for, we cannot source something for one patient due to MOQ and demand.  

   

  It is unfair to have something go against us for something not within our business model and out of our scope.

   

  Here is more information about us online:

   

  ****************************************** 

   

  Thank you,
  *******************************
  Client Relations Manager
  Compounded Nutrients, Inc. | Personalized Nutrients, LLC
  Toll Free: ************ | Office: ******************** | Fax: ************