Complaints

This profile includes complaints for Selco Community Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Selco Community Credit Union

  925 Harlow Rd Springfield, OR 97477-1140

• 

  Selco Community Credit Union

  221 Division Ave Eugene, OR 97404-5429

• 

  Selco Community Credit Union

  2011 North 19th St Springfield, OR 97477

• 

  Selco Community Credit Union

  5251 Main St Springfield, OR 97478-6212

• 

  Selco Community Credit Union

  300 NW Oak Tree Ln Redmond, OR 97756-1694

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Selco Community Credit Union in *******, ******, on April 10, 2025, at 11:23 a.m. to deposit money using my Cash App card. The *** took my money and gave me a receipt, but when I realized I left my card in the machine and went back to get it, I saw that the bank didnt deposit my money onto my Cash App. The receipt said the transaction wasnt complete, and the *** never returned my money. I contacted Cash App and went into the bank, but they keep telling me to contact each other. The bank says to reach out to Cash App, and Cash App says they cant help and to contact the ***, but the bank wont give me that information. Im just getting the runaround and no one is resolving my issue. I realized after I had deposited the money into the *** that Cash App doesnt offer that kind of option after I had already completed my deposit and got my receipt.

  Business Response

  Date: 04/21/2025

  My apologies for the delay in my response.  I was out of state on business and this message was buried in my inbox.

   

  I am sorry for the inconvenience.  

  According to Regulation E, the consumer must file a dispute with the issuer of the card that is associated with the transaction being disputed.  SELCO is not the issuer of the card in question so the cardholder must seek resolution with the card issuer which is Cash App.  The consumer would need to contact Cash App who would then likely make the provisional credit and process an adjustment to SELCO for this cardholders transaction.  There are times that the issuer of the card is unable to see if the transaction in question occurred.  Those are called historyless transactions and there is a process for the issuer and acquirer to communication and process an adjustment.  But it has to be the issuer communicating and inquiring with the acquirer.  

  I recognize that Cash App could prove a bit challenging, more so that a traditional brick and mortar institution.  

  We look forward to hearing from Cash App.

  
      

• Initial Complaint

  Date:01/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of a fraudulent website pretending to be a officially licensed store. the *** was slightly different. I paid 200 dollars, the receipt told me the buyers name to be ***** De Los ****** ******. I contacted the official website:*********************************** they confirmed the website i used was : ********************************************************* told me I would need to accept the stolen/fraudulent goods from the seller. Under Federal Law: Under 18 U.S code 2320 - it is illegal to traffic counterfeit goods.I am being told by my bank i must accept counterfeit goods, and if i dont like the product they can refund me my money after shipping it back. i do not feel comfortable knowingly trafficking illegal goods

  Business Response

  Date: 01/10/2025

  With respect, I reviewed the phone notes from the call that was made by Mr. ****** to a SELCO Supervisor.  I also reached out to our Operations Support team.  Mr. ****** authorized the transaction even if it was through the wrong website.  Thus, this is a transaction that we would consider and an "authorized dispute".  Mr. ****** provided the merchant with the card number, thus the transaction was authorized.   The manager was correct in that Mr. ****** needs to file a dispute as to this transaction.  There is no need to wait 14 days or to see if the merchandise is delivered.  I encourage Mr. ****** to contact the branch and file the dispute so we can get this issue in front to **** for a determination.

   

  Respectfully,

   

  *****

• Initial Complaint

  Date:08/13/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with selco credit union. I do not have a contract with them they did not provide me with the original contract as requested.

  Business Response

  Date: 08/14/2024

  I have reviewed this matter in detail.  I do not agree with Complainant's position.  This account was opened by Complainant on April 27, 2022.  A deposit was made t6hrough an ATM with the debit card issued to Complainant the same day for $2,500.  However, the check was only for $4.  Before the deposit was corrected, 5 transactions were completed including CASH APP transactions from Complainant to Complainant.  The deposit was corrected on May 6, 2022 some 9 days after the account was opened.  Complainant never again contacted SELCO about this matter despite SELCO sending notifications regarding the negative balance and multiple attempts by SELCO employees to contact Compliant to make repayment arrangements.  SELCO did not hear from Complainant until July, 2024 when he disputed the adverse credit rating, which, I believe remains as reported thus leading to this complaint and a request that SELCO revise his credit rating.  It's hard to imagine Complainant establishing a new account for the purposes of improving his credit score only to abandon his account some 9 days later after the account went negative.  Complainant received statements and phone calls.  Had Complainant been a victim of fraud he could have disputed this matter closer in time to the actual event, like two (2) years ago.  Had Complainant intended to establish a banking relationship it seems peculiar he would open an account and abandon it and cease all communications a few days later. I welcome Complaint to call to make reasonable repayment arrangements and get this issue resolved which will likely help him begin to improve his credit profile.

  Respectfully,

  *****

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The loan payments keep increasing without contacting me it started at 364 then it jumped up to 760 and now they keep increasing it I talked to multiple dealerships and they said the loan company is putting me under debt that I cant climb out of Im currently facing that problem now the loan has just up 2 to 3 thousand more than I originally bought the car for and there was mold and the car has issues since I bought it I was told I could do a payment plan but later talked to someone else and was told they are trying to give my case to collections

  Business Response

  Date: 07/12/2024

  With respect, I apologize for any confusion you might have as to this matter.  The answer to why your payments have increased is simply that you have not insured the collateral with adequate insurance coverage as required by the loan agreement.  When you do not maintain adequate insurance, the loan balanced is increased to purchase "collateral protection insurance" from our third-party insurance vendor.  This policy only covers the collateral - not you as a driver.  The premium is advanced against the loan and amortized over a 6-month period thus increasing the payments.  Please provide proof of adequate insurance and we will seek a prorated refund and adjust the payments accordingly. 

  I understand you are about to be assessed another premium as you still do not have adequate coverage and the policy previously purchased is about to expire so we are being forced to advance the loan to pay premium for another policy.

  Please contact our offices for further clarification as necessary.  I urge you to obtain adequate insurance as required by the loan agreement.

  *****

  Customer Answer

  Date: 07/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me I have talked to them and Im going to be selling the car 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:07/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Starting in June 2024, Selco started misapplying the way in which it applies "Courtesy Pay Fees" (aka overdraft fees). Despite my account being positive, they continued to excessively ding my account WHILE IT WAS POSITIVE. They have never done that to me in the past when fees were assessed. They also claim they have refunded an excessive amount of fees on my account. Reversing 2 out of 22 fees is not excessive. It's unfair and biased. Especially when the fees in question should never been applied to begin with, while my account was positive.Since June 1, 2024, I have counted a total of 22 $25 fees that were applied in error while my account was either positive, or would have been positive had it not been for the misapplication of prior fees, and a total of 9 $25 fees that were valid or should have occurred. I was promised that 2 of the valid fees would be reversed, and promised that ALL of fees made in error would be reversed. Unfortunately, only 8 total fees were reversed, but they were not done so retroactively, so they just appear as credits to my account. This method does NOT correct the underlying fact that 22 of the fees should not have occurred, and the fact that they were resulted in all of the fees that occurred afterwards. So by issuing a one time credit of 8 $25 fees after the damage has occurred, Selco is still getting away with making a profit off of it's own errors and misapplication of fees. Additionally, due to their representative ****** failing to comprehend this logic and making uninformed brash decisions without my authority or full knowledge and consent, Courtesy Pay has now been turned off without converting my account to link checking, which was actually promised to me last Friday, prior to the majority of the fees in question even occurring. So now my status is even worse than before because any autopays that come through will incur NSF fees which are even higher and will damage my good credit standing and payment history!!

  Business Response

  Date: 07/10/2024

  Thank you for sharing your concerns with both the BBB and the Department of Financial Institutions.  I have provided my response to the State so I will minimize duplication here.  After a thorough review of this matter, I am confident SELCO did not make any errors on your account.  I also note that SELCO has refunded (as a courtesy to you not because of some error) at least $400 in fees in the past month including $225 in July of this month.  I would ask that you adjust your system to better track what has cleared or not yet cleared your account.  Please review the response that I sent to the State and that was sent to you via secure chat for a more detailed and substantive response.

   

  Respectfully,

   

  *****

  Customer Answer

  Date: 07/17/2024

   
  Complaint: 21940076
  
  I am rejecting this response because:
  
  It suggests that the fees occurred due to some fault of my own, when in fact, this is not the case. As you can clearly see from this video:
  
  ***********************************
  
  I was charged courtesy pay fees when I should not have been, because my balance was not negative. Selco wants to claim that this is because my available balance is different than my actual balance. That fact is irrelevant, as the Selco app clearly shows what my available and actual balances are. The fact remains that the initial 2 fees in June were banking errors, which resulted in additional fees in June that would have never occurred had it not been for the first two. And to truly correct that error, it must be done retroactively, not just as a credit. And to be fair, Selco has NOT credited me over $400 in fees this year, not has it credited $250 in the month of July. And even if they had, it does not make up for the fact that they never should have occurred to begin with. If the running balances are updated to correct what truly took place, one would see that the bank owed me more than the erroneous fees it took. It owes me for the seemingly valid fees that occurred as a result of the faulty ones that occurred. And the balance should be updated as though the faulty fees had never occurred in the first place.
  
  Additionally, the attached recorded calls prove that extended courtesy pay was turned off, or should have been turned off, UPON MY OWN REQUEST (not against my will like Selco claims). Had extended courtesy pay been turned off and link checking turned on like Selco promised on the phone, many of the fees would not have occurred. But they promised this was done twice, and each time it was a lie. When it was finally done, instead of turning in link checking, they deceptively opted me into overdraft protection status which is even more expensive than courtesy pay. And they refused to answer my questions prior to doing so too, even despite them being aware that I opposed overdraft fees.
  
  I have more documents to upload, and the ones I'm trying to upload are too large. Please tell me how to go about sharing them with the BBB, because I have run out of time. But here is a link to the files on my drive:

  ***********************************************************************************

  ***********************************************************************************

  ***********************************************************************************

  ***********************************************************************************

  Sincerely,
  
  *********************

  Business Response

  Date: 08/10/2024

  With respect other than my typo re refunded over $400 in fees (should have said during this past 12 months rather than this past month), my previous response stands and there is nothing new with your latest response that would change the facts or SELCO's position in this matter.  Please see the detailed response I previously submitted to the **** for further clarification.  

  *****

  Customer Answer

  Date: 08/10/2024

   
  Complaint: 21940076
  
  I am rejecting this response because:

  It refers to documents and processes that are outside of the scope of this complaint and are not accessible to the public. It's important to point out that the **** only determined that Selco had not violated any rules or regulations relating to processing mortgage payments. I do not have a mortgage account with ******************, therefore the **** conclusion is irrelevant. Either the **** doesn't regulate normal checking account issues of **********************************************, or they didn't bother to read and research my complaint. Nor did Selco submit any documentation whatsoever to rebutt my specific concerns and transactions shown in my detailed spreadsheet analysis in Excel. They have failed to offer any valid reason as to why I was charged 22 erroneous $25 fees. They obviously didn't even bother to listen to the recorded phone calls from my ****** drive which irrefutably prove that extended courtesy pay was supposed to be turned off, nor did they bother to review the spreadsheet analysis I prepared which very clearly shows that I was indeed charged $25 in error a total of 22 times.

  It is apparent that Selco believes they have made no mistakes at all. They are so confident in that belief that they refuse to even validate or confirm that belief with their own analysis. They have refused to answer just one simple question, which is: How can Selco justify charging $25 fees despite an account NOT being overdrawn? It's a simple question which deserves a simple answer. 

  This behavior will not be tolerated. That's why I no longer bank with Selco and it's also why I will be suing Selco directly for the amounts that are still owed. I certainly hope that this prompts other people to pay close attention to what this company is doing because they are clearly a for profit entity that will take advantage of its own customers if they think they might get away with it. 

  I demand full arbitration and/or mediation, in addition to the full amount that I am owed. In regards to the damage their fraud has caused to my credit reports, I demand full compensation for pain & suffering in an amount to be determined by a court of jury of competent jurisdiction. 

  Sincerely,
  
  *********************

• Initial Complaint

  Date:02/29/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Selco charged $4216.85 to our ***** account for homeowner's insurance on 19Feb not providing proof of insurance even though I had uploaded two insurance policies demonstrating coverage the entire time. We have talked to 5 people at Selco with the last one ensuring us it had been taken care of. So did the last one. We have also been locked out of viewing or using the ***** account online. The insurance policy "sold" to us did not even cover the entire portion of the year that was provided in the first document.

  Business Response

  Date: 03/05/2024

  I am looking into this matter.  I could not find where the premium was added to the loan.  I am seeking more information from the carrier before I fully respond.  I will follow up as soon as I can.

  *******************************

  Customer Answer

  Date: 03/05/2024

   
  Complaint: 21368557
  
  I am rejecting this response because the situation has not been resolved.  If I weren't on vacation I could upload the invoice for $4200.  It doesn't address the amount of time and effort spent on our end to resolve the matter 
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/07/2024

  Thank you for your reply.  I was not intending my reply to resolve your concern. I wrote to advise I needed more information in order to provide you with a substantive response. 

  Collateral ******************** ("CPI") can be a complicated matter.  I think a chronology with explanation will work best here:

  On 11/3/23 State National Company("SNC") (Third party insurance provider of CPI) received a notice from Safeco stating your policy was canceled on 10/23/23.
  
  On 11/28/23 SNC received another notice dated 10/22/23 from Safeco that confirmed the Policyholder requested the homeowners insurance be canceled.
  

  On 12/4/23 a first notice letter was mailed out to the address on file regarding canceled insurance. 

  On 12/24/23 SNC received a documents uploaded by ******************** SNC confirmed that the lien holder was impaired on the policy info provided for ***************** (a different carrier than Safeco). The policy was "impaired" which meant SELCO was not listed as the lienholder so the policy was not acceptable.
  
  On 12/25/23 SNC sent out a notice re the impaired insurance stating the lien holder needed to be updated on the new policy.  SNC did not receive a response to this notice.
  
  On 1/29/24 SNC sent out the final notice regarding impaired insurance.
  
  On 2/7/24 SNC received an insurance declarations page dated 8/28/23.This declaration page was unacceptable because this declaration page was dated prior to the cancelation notices delivered to you on 11/3 & 11/28.  Recall the Safeco policy was canceled in ************** **** insurance prior to October did not resolve the issue.
  
  On 2/14/24 SNC received the same declarations page from 2/7/24 that was dated 8/28/23 and thus could not be accepted. 
  
  On 2/29/24 a SELCO Associated contacted SNC by phone and through this effort was able to get the Safeco policy verified during that call. 

  While the insurance certificate was issued, it was never advanced against the loan. 

  As you can see, the transition to Farmers and back to Safeco and submitting Safeco declarations dated prior to the cancellation compounded matters.  I am happy that SECL:O Associates were able to make efforts on your behalf and get this matter resolved before the insurance was added to the loan,

  SELCO truly appreciates your banking relationship and I hope you will extend a little ***** in this matter given the unique complexities associated with this matter.

  Respectfully,

  *****

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21368557
  
  I am rejecting this response because we still have no access to our line of credit Loan 82.

  I rejected this and prior response because BBB will close the complaint if I accept it

  Farmers dropped the ball too but I did promptly upload the policy and Selco already had the policy from the prior insurer Safeco.
  I don't understand how this becomes my problem.  There's no way of recovering the time I spent trying to resolve the issue

  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/12/2024

  We still do not have online access to the home equity loan.  When we can see the account information the complaint will be resolved.

  Business Response

  Date: 03/12/2024

  Thank you for your follow up email.  My apologies for not responding re access to online banking.  I confirmed with a branch manager that there does not appear to be an access issue.  I do note that you are not joint on the loan; thus, I am unsure whether access is an issue unique to you.  When speaking with a manager today, she confirmed that access to online banking occurred this morning at about 9 AM.  I would suggest you have ************** contact ******* (Branch Manager I spoke to this morning) directly at ************ for any specific access concerns as I am unable to see any issues and it would be way more efficient than trying to resolve through the BBB complaint process.  

  Like you, SELCO has invested energy into this matter through no fault of its own.  Perhaps you might visit with Farmers as to the issue or contact one of SELCO's insurance agents directly for insurance services.  We would appreciate your business and we would work hard to exceed your expectations.

  Respectfully,

  *****

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck in my wifes name ************* and said it was for business from a dealership that was immediately not working and into the mechanical shop. I was unable to insure it right away because I spent all of my money buying the truck to get to work for my new business by the time the truck was out of the shop and in my possession and I put insurance on the vehicle which is still not working and still being towed from one shop to the next they charged me around $1200 and raised my monthly and have all types of hidden fees that were not discussed. I was scammed by a bad dealership that does business with a bad lender that is all about taking money from the small guy. I have most likely lost my business and my family over this looks like my house will be next.

  Business Response

  Date: 02/09/2024

  With respect, you are not on this loan you reference so I cannot speak freely with you.  I am happy to speak with ************** and work with her to find a solution.  I appreciate your concerns and I will do my best to assist ***************  I don't think you need to resort to impugning SELCO's reputation as I am confident all details, including fees, were properly disclosed within the loan agreement. SELCO has a long history of being a fair and honoring its agreements.  The frustration beyond the reliability of the vehicle is likely the result of confusion surrounding contract expectations which I am happy to clarify for ***************  My direct number is ************. 

  Respectfully,

   

  *******************************

• Initial Complaint

  Date:01/24/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with SELCO CREDIT UNION. I do not have a contract this SELCO CREDIT UNION they did not provide me with the original contract as requested.

  Business Response

  Date: 01/24/2024

  I do not have sufficient information respond to this complaint.  The only account I could find in **************** name has no loan balance.  Please call me directly at ************ to provide more information, e.g., the account number you are referring to.  Also, please know that BBB is the least efficient way to resolve your concerns.  A direct call to SELCO will lead to more timely results.

• Initial Complaint

  Date:12/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I take issue with the account not being opened due to non verification ability by their legal team. I provided the required documentation as requested and no additional information was asked other than an explanation.Furthermore, it was brought to my attention that I stated in FACT that I am the owner of the home where I live, Which I am. Additionally, I have an account with ********************** currently where the same address was used to secure a loan and a savings account.Finally, I requested a call back to resolve the issue and instead received an email and was directed to contact their legal department.The credit union seems to be inconsistent in their policy, and personally fall short of meeting their very own standards as seen here in a simple correspondence, policy explanation, and easy to do business. The account should be opened without question as I provided valid information and all documents requested of me.

  Business Response

  Date: 12/14/2023

  SELCO stands by its decision.  SELCO was unable to complete Consumer Identification as required by law due to an unverified address. Complainant first gave us a PO Box instead of a physical address, which is required. When we asked him for his physical address, he pushed back on that request, then gave us a physical address to a property that is not in his name, although he claims he owns it free and clear. To give him the checking account, it would have required an exception to our Customer Identification Program, which ********************** is not prepared to do.  There were also inconsistencies with his stated employment and paystub.  Finally, the account was established through an indirect lender, a lender that has engaged in a number of concerning business practices.  The complainant is welcome to find another financial institution willing to accept the inconsistencies.

  Customer Answer

  Date: 12/20/2023

  Team,

  Please find the attached driver license approved by the *******************. Onsite is a residential apartment owned by my family allowing me to list it legally on my driver license and use it as an address. As seen in the email thread when asked for a physical address I provided one from the list that SELCO said they could verify from. Again, I am clear on their policy. The issue is my situation doesn't seem to fit perfectly into their requirements. The property my family holds is titled to the person who controls the trust until age 60. Utilities are under our names however and there is no lease agreement in place. 

  Customer Answer

  Date: 12/20/2023

   
  Complaint: 21003972
  
  Please provide the criteria to open accounts with Selco to the BBB, Does every Selco member own a home or have a lease in their name? are those customers given an opportunity to provide additional supporting documents to prove they have a valid address? what is Selco's policy for people who do not fit within their set guidelines such as myself?  Why does Selco currently still do business with LUXE Motors (the actual name of the indirect lender) who allegedly engaged in a number of concerning business practices.

  Why does Selco consider questioning why I need to have a home titled in my name to open the account when the law states a valid address? As seen in the email I requested a "CALL" from a supervisor I received an email from *******************************. The representative ******************* spoke to me on a recorded line, please have Selco provide that call. The **** is Selco claims to open an account would require an exception. Selco is inconsistent in their policies and not everyone is treated the same already and thus far has not lived up to the expectations it has for it own members. The next fact is, two relatives of mine in Independence, ******* and ******** all have accounts with Selco all have the same living situation that i do and they had no issues opening a simple checking account. Final Fact, that smells of discrimination! That is why I brought this to the attention of the BBB.

  In addition to that, as if there needs to be any additional proof of the lack of concern and sub standard service that Selco representatives provided to me that day. Note the deficiency in customer service in the final sentence of their response. "The Complainant is welcome to find another financial institution willing to accept the inconsistencies" Truth be told I opened two accounts that day with Harborstone and another with BECU and shared my experience regarding Selco and asked quesitons. I provided them with my address , guess what " no issues"

  To think the reason I wanted to open a checking account was to ensure my payments are timely and to avoid their $22.44 payment fee when done through the My Selco Pay App. It seems excessive to me and when I spoke with their representative it appeared to be a viable option and the interest rate was higher than what I get at **** of America and ***** I pulled over on the side of the road and finished the conversation.

  Depending on what happens next, I am prepared to share this experience with the board of directors, a reporter and media. It feels to me discriminatory, inconsistent which makes it illegal. Selco is welcome to their policies as any business has the right to. It is not too much to ask to be treated fairly and consistently. Realizing that members of my own family were allowed to open an account but i was not is 100% proof that is not the case. Sad because when the recorded call is provided you will her my excitement and exuberance and thanks to Selco for financing the Range Rover I currently drive.

   

  Selco stated inconsistencies with my employment and paystub, what are they? Once again, why not be clear, or consistent? Especially since that is their expectation of members. Why is it ok to expect something from prospective members that is not being provided? I gave them ****** this is inconsistent. I reject the response from Selco and feel the account should be opened. There should be a way to make a payment to the account and avoid the $22.44 (variable) fee besides auto bill pay or mailing a check. Having the checking account to transfer the money is what I prefer.

   

   

  Sincerely,
  
  *******************

  Business Response

  Date: 01/09/2024

  With respect, SELCO's previous response addressed the substance of the complaint.  SELCO is required by law to sufficiently identify its customers.  SELCO requires sufficient information and cooperation.  When SELCO identified inconsistencies and requested additional info, the complainant did not cooperate so his request was denied.  Should complainant desire to revisit opening an account and be willing to cooperate so SELCO can meet its legal obligations, he is free to visit or call any one of SELCO's branches.  

  I do not intend to further respond within this forum nor provide requested documents though the BBB.

   

  Respectfully,

  *****

• Initial Complaint

  Date:10/31/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a car loan thru Selco for a 2017 *** in Early 2022. I made my payments until Oct 12, 2023. The car was involved in a hit and run and was totaled...I contacted Selco to let them know. I told them I could not make my payment as I had no car. In December or January the insurance and Gap paid off all but roughly ******* of the balance. It took me a year to get ****** to pay and in email form admit it was there fault. After many conversations and emails Selco has received the amount on the loan. They are charging me the interest and are refusing to work with **** do not feel I owe as they were made whole and I did nothing wrong. I spoke to **** in the legal department and she said her supervisor may get back to me but I owe them *******. I offered to pay half but do not feel I owe that as I had full coverage and Gap.

  Business Response

  Date: 11/02/2023

  Please know that I will not get ****** detailed in this response in this forum, but I will try to be responsive enough to address the complaint.  In essence, the complainant was responsible for maintaining timely payments regardless of whether or not the vehicle was totaled.  Complainant refused and failed to respond to letters and calls to resolve the outstanding issues.  The balance is accurate and compounded because of complainant's inaction.  *** payments that Complainant speaks to does not guarantee payment in full.  There are factors that impact the payment calculations, including untimely payments.  The *** payment calculations appear accurate based on the facts of this case.  Complainant's demand to pay 1/2 of the remaining balanced has been rejected.  I urge Complainant to re-engage SELCO employees to make acceptable arrangements to resolve this matter. 

  Customer Answer

  Date: 11/02/2023

   
  Complaint: 20805624
  
  I am rejecting this response because:

  I called Selco immediately and they were supposed to skip the months payment and could of done 2 months which would of given more time to figure a payment plan but were no help at all.... ****** sent an email stating it was their error in not sending the correct amount. I asked Selco to meet me half way and to split the balance of interest and to remove the charge off...Selco has been made whole for the orignal loan and are just being greedy and unfair.
  
  Sincerely,
  
  ***************************