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Business Profile

DJs

KT&E Events

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    May 21, 2023 I attended the Bridal Show in ********, ** with my future daughter-in-law(***) and her mother and father. We stopped at a DJ's booth. After talking to the two DJ's that committed to provide their DJ services in person **************** for our wedding on Feb. 29, **** we came to an agreement. We signed up in their date book to hold the date for Feb. 29, **** which they said that the date was available. They had no contract to sign at that time, but said it would soon be emailed. I took them for their word and made a good faith payment of $240.00 and do have a copy of the receipt. June 5, 2023 through Sept. 28, 2023 my future DIL and I have made multiple attempts via email, ************* with concern and asking them to send a contract. Finally on Sept. 21, 2023 I phoned ***** (DJ ) and asked her to send a contract to me (*****). ***** requested my email, which I texted her that same day. Sept. 26, 2023 I texted *****, are you able to email me a contract today? My son and fiance are worried. Sept. 27, 2023 my DIL received an email from DJ *****. In short it stated that they **************** the DJ's that committed to DJ in person at our wedding decided to book their wedding on Feb. 29, **** & a different entertainment company (which is not an employee of *****'s) would be in the contract. At that point we believe ***** cancelled on us and a $240.00 refund is due. Sept. 28, 2023 (4 months later) my DIL (not *****) received an email with a link to a contract. Our agreement with ***** (as discussed in person May 21, 2023) was not for the other entertainment company and we did not approve of that DJ. My future DIL informed ***** in writing via email that we did not approve of the different entertainment person as the *** pricing was more expensive & was not what was agreed upon at the Bridal Show, thus a contract was not signed & *** requested a refund. Sept. 29, 2023 I texted ***** for a refund. Since Oct.2, 2023 I have been trying to get my $240.00 back.

KT&E Events is NOT a BBB Accredited Business.

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