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Business Profile

Firearm Manufacturer

Timber Creek Outdoors, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Firearm Manufacturer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a product from Timber Creek Outdoors and the item was defective out of the box. I have tried to contact them through the Warranty section on their web site and by phone and I have not received any response. I also posted a review of the defective product on their web site and the review has still not been posted as of now (5 days later). They claim to have a lifetime warranty and that they will respond within 24 hours of filing a request. I am not impressed at all with this company's products, customer service or warranty claims.

    Customer Answer

    Date: 06/24/2024

     

     Good afternoon, I would like to change the status of my complaint #******** to resolved. Timber Creek reached out and sent me a replacement parts kit. Everything looks to be good now. Thank you!

  • Initial Complaint

    Date:01/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased product from timber creek, a month later the product broke, I have attempted multiple ***** to contact the company via email and phone, I have had ZERO contact by either method. per Timber Creek Outdoor website they provide a lifetime warranty on my purchased product but apparently have no intention of speaking with customers let alone backing their product...or warranty.********************************************

Timber Creek Outdoors, Inc. is NOT a BBB Accredited Business.

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